Orlando Hilton Word Maps - General Evacuation Procedures

During an emergency and prior to the arrival of police or Fire Department, the decision to evacuate the entire hotel, part of the hotel, or not to evacuate, will need to be made by the senior manager on duty. The manager should consider several issues prior to making the decision:

1. Is there a confirmed fire or heavy smoke condition?

2. Does the fire emergency pose any threat, whatsoever, to guests and/or team members?
3. Has the fire been extinguished?
4. Is there extensive damage resulting from the fire or smoke which could create risks to evacuating guests and/or team members?

After considering all of these issues and any other factors involving personal safety, the decision must be made to evacuate or not to evacuate.


Once the decision has been made to evacuate, then there is the question of who and how much of the hotel should be evacuated. Partial evacuation is a practical solution when there are separate wings or buildings of the hotel or when the building is a high rise structure.


By partially evacuating the hotel, you remain in control of the evacuation, while other fire emergency issues are being resolved. The goal, at this point, is to remove people, both guests and team members, who are in the immediate area from the threatening hazard and relocate them to a safer location. This is performed while the remainder of the hotel, which is not threatened, may not need to be evacuated. This partial evacuation will reduce the disruption factor caused by a complete hotel evacuation and keep the emergency situation manageable.


A complete evacuation should be done upon orders of the Senior Ranking Fire or Police Department official, or by the highest senior manager on the property. This decision is based upon the most severe condition or if the threat to life and property is unknown.


During the development or revision of emergency procedures for a hotel, a location should be designated for the purposes of gathering guests and place for team members to assemble, during any type of evacuation. The area should provide an easily accessible place for people to assemble that provides a place of safety, and a central point to provide and receive information.

A separate area of refuge should be designated for team members during any evacuation activity. This will allow a point where team members can be accounted for by supervisors and a focal point to assign additional tasks during an emergency, if necessary. It also separates the type of information that needs to be provided for the safe and prompt return to normal operations of the hotel. This location may need to be at some distance from the hotel depending on the severity of the incident or when fire evacuation procedures are used for non-fire emergencies such as terrorist attacks, chemical, biological, radiological or nuclear (CBRN) releases or bomb threats.

Suitable areas of refuge include the following:

1. Parking garage or lighted parking lot.
2. Parking lots of adjacent property or business.
3. Another portion within a larger property.
4. Outdoor patio or garden area.
5. Any other area, depending upon the type of property and location of adjacent areas that could serve as a gathering point for hotel management to make announcements and gather needed information.

This point should also serve as one of the areas that an "All Clear" announcement should be made to guests and team members. Thus, providing an indication that it is safe to return to the hotel and resume normal business.


During any orders for evacuation, team members who have been issued banks must take careful precautions to secure their money. If the team member's area is ordered evacuated, the team member must be directed to decide the following security measures:

1. Lock the Cash Drawer and take key with you.
2. If in close vicinity, lock money in safe deposit boxes