WEBINAR: Connecting with Confidence: Strategies for Dealing With Those Difficult Moments

We all encounter those situations where we feel the pressure and tension when dealing with angry or frustrated students, parents, or faculty members. We can often leave those conversations wishing that we had said something different. While this session will not provide the magical thing to say in these moments, we can increase the chances of a meaningful connection with the frustrated person, potentially leading to a beneficial outcome. No matter our position or title, we can more effectively lead through these interactions by utilizing specific strategies.