Grievance Procedure Resources

Several members of the ADA SIG presented Investigating the ADA Complaint (Concurrent Session 1.8) at the 2017 AHEAD Conference in Orlando. There are often many opportunities to address ADA grievances internally. Resources for an internal investigation process are provided below, including a flow chart, a step-by-step outline for progression, as well as a number of sample forms/templates and redacted cases from ADA SIG members institutions.