2023 AHEAD Master Classes for Seasoned Professionals

May 22 - 24, 2023

The Next Chapter is AHEAD’s advanced professional development event for highly experienced higher education personnel who work to ensure accessible campus environments. Each three-day master class is designed to expand the knowledge of seasoned professionals, supporting them in making nuanced decisions, staying current in this fast-paced profession, engaging campus stakeholders, and exploring foundational concepts that underpin the work. To encourage an expansive exploration of concepts, apply academic thought and legal principles to daily work, and expand strategies for collaborating with campus colleagues, all master classes include significant opportunity for networking and engagement. 

2023 Master Classes

The 2023 program held in Minneapolis includes the following master classes (Choose ONE): 

  • MC#1-  A Disability Resource Provider Tune-Up: Staying in Our Lane and Reclaiming Our Mission 
  • MC#2- The ADA Coordinator Role in Higher Education: Planning Seamless Access  
  • MC#3- Advanced Practices for Leveraging Data, Research, Assessment, and Other Information on Your Campus to Build Relationships and Get What You Want for Your Office 
  • MC#4- Mastering the Shift from Compliance to a Culture of Inclusion: Integrating Disability in Institutional Diversity, Equity, and Inclusion Efforts 
  • MC#5- Disability Law: Lessons in Application for the Advanced Disability Professional 


Monday and Tuesday, May 22-23, 2023 

  • Breakfast buffet (included) - 8 am - 9 am 
  • Session - 9 am - 10:30 am 
  • Break - 10:30 am - 11 am 
  • Session - 11 am -12:30 pm 
  • Lunch - 12:30 pm - 2 pm 
  • Session 2 pm - 3 pm 
  • Break – 3 pm - 3:30 pm 
  • Session - 3:30 pm - 5 pm 

    Wednesday, May 24, 2023 

    • Breakfast buffet (included) - 8 am - 9 am  
    • Session - 9 am -10:30 am 
    • Break - 10:30 am - 11 am 
    • Session - 11 am -12:00 pm 

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    Class Descriptions

    MC1: A Disability Resource Provider Tune-Up: Staying in Our Lane and Reclaiming Our Mission  

    Adam Meyer, University of Central Florida 

    Just as a car driver must diligently focus on the road when driving in the rain or a snowstorm lest the car veers off the road and away from its destination, so must we in a disability office maintain focus. The various “storms” of student and parent requests, feelings of entitlement, confused expectations following K – 12 experiences, and college environments that increasingly focus on student success and strong customer service can make it difficult to know what we need to do through our work and why.  

    This class will give experienced disability resource providers time away from hectic offices and constant demands from students, staff, and administrators to step back, assess where we are and where we want to be, and make sure we are steering our work in the direction it should go. The content of this 13.5-hour course will consist of approximately half instruction and half self-reflection, personal planning, and small group discussions.  

    Over the course of the two-and-a-half days, we will examine these areas:  

    • Revisiting Our Mission – We cannot stay on the road and in our lane if we are not clear where we are going. We will outline our mission, what it is and what it is not.  
    • Student Access vs. Student Success/Learning Preference/K-12 experiences – We will explore some of the requests that we get for accommodations that are not access-centered that cause us to slip out of our lane and how we can re-center accommodations to meet higher education access needs. 
    • Academic vs. Personal Barriers – How does our core mission align with campus barriers that we need to address vs. the personal barriers that students present to us?  
    • Using AHEAD’s Guidance on Documentation: Sorting through the barriers and what constitutes access can be challenging. What is the role of documentation in the process? We will discuss ways to use documentation effectively for decision-making purpose.  
    • Revisiting the Interactive Process – What does the interactive process entail? What is the role of the disability office in the interactive process? How can we effectively engage with other campus partners in the process when needed? 
    • Ways to Communicate ‘No’ – Deciding to say ‘no’ can be hard. Telling the student ‘no’ is often harder. Thoughts on how to approach this critical step in a clear, yet empathetic, manner will be discussed. 

    Each topic will include reflection questions, information sharing, and a time to discuss scenarios in small group settings. These principles to be discussed will be applied to the most common and challenging accommodation requests that we deal with today. Participants will be asked to create their top five take-aways at the conclusion with action steps to be taken when returning to campus. 

    This training session assumes competence in the basics of disability law and disability resources in a higher education setting.  Attendees should have a few years of experience in disability services.  

    Cost for Master Class #1: 

    • On or before April 21, 2023: $595 member rate; $725 non-members 
    • After April 21, 2023: $695 member rate; $825 non-members 

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      MC2: The ADA Coordinator Role in Higher Education: Planning Seamless Access

      Gabriel Merrell, Oregon State University 
      Bree Callahan, University of Washington  

      This master class is designed for participants who have been serving (formally or informally) as the ADA/Section 504 Coordinator at their institution. The fast-paced training assumes a working knowledge of the ADA and Section 504. Our focus will be on institutional access and unique challenges within higher education, on developing a compliance program and philosophy. This session will not focus on providing direct services to students, faculty, or staff. You are a good candidate for this class if you: 

      • are your institution’s ADA Coordinator and/or 504 Compliance Officer, or 
      • frequently participate in institution-wide policy development, construction & renovation projects, employee accommodations, dispute resolution, and public access needs. 

      Using a review of the administrative requirements of Section 504 of the Rehabilitation Act and the Americans with Disabilities Act, the facilitators will draw on their own and participants’ experiences to explore the role of ADA Coordinators within higher education and to highlight best practices.  

      Across a range of practice areas that reflect the diversity and scope of higher education, participatory case studies will model a flexible approach and identify practical solutions anchored to relevant statutes, regulations, and case law. Within and across topics, concrete examples will highlight core principles and processes that can be adapted to a range of educational institutions.  

      Topics to be covered with an advanced dive into deeper issues include: 

      • Law, regulation, and policy 
      • Role and Structure of the ADA Coordinator 
      • Built Environment 
      • Unique Higher Education Program Access Topics 
      • Applying a social justice lens to the role 
      • Using data to support the work 

      The presenters will discuss models for implementing a coordinated program that moves your institution towards seamless access and enhances the full participation of disabled individuals in all aspects of the academic enterprise. Interactive scenarios will highlight principles in action and illustrate best practices, allowing participants to workshop policy and process elements to bring back to their campuses. The overall experience will balance information sharing, small group discussion, and hands-on policy and process development. 

      Cost for Master Class #2: 

      • On or before April 21, 2023: $595 member rate; $725 non-members 
      • After April 21, 2023: $695 member rate; $825 non-members 

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      MC3: Advanced Practices for Leveraging Data, Research, Assessment, and Other Information on Your Campus to Build Relationships and Get What You Want for Your Office

      Chester Goad, Ed.D., Tennessee Tech University 
      Ann Knettler, Ed.D., Delaware State University  

      In an age of accountability, we are often placed in a position of having to prove the effectiveness of the of our offices or to justify use of resources that are critical to fulfilling the mission of access on our campuses. As offices are asked to do more with less, data becomes an essential tool for understanding the impact of diminishing resources on students. But what if we could change the narrative? This master class will challenge participants to take a critical look at how we are using the resources and data at our disposal creatively to shift perspectives and create greater awareness of our respective offices. We will share and explore innovative approaches to gaining what we need and ways to expand our own professional growth through the use of data, research, assessment, and other information.  

      Using both participant and facilitator expertise and experience, we will explore using data in strategic ways in our work to advocate, educate, collaborate, evaluate and build meaningful relationships. This will include discussions of effective practices followed by samples, models, and resources. Participants will identify the challenges and successes on their own campuses and select elements to bring back to their own setting. From this foundation of exploring a broad repertoire of methods and applications to benefit the work of your office, how can you continue to advance your use of data and information and take your office to the next level? Are you ready to present your data at a professional conference? Have you thought about writing up your work for possible publication? Opportunities, tips, and resources will be shared for stepping up your data-based practices, joining the professional dialogue in new ways, and pushing your own growing edge of professional practices.  

      Cost for Master Class #3: 

      • On or before April 21, 2023: $595 member rate; $725 non-members 
      • After April 21, 2023: $695 member rate; $825 non-members 

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      MC4: Mastering the Shift from Compliance to a Culture of Inclusion: Integrating Disability in Institutional Diversity, Equity, and Inclusion Efforts

      Charnessa Warren, University of Chicago 
      Karen Andrews, Brown University 

      Disability is the largest minoritized group in the United States, so why is it the least talked about group in diversity and inclusion efforts in higher education? How might we transform traditional thinking about diversity and disability inclusion to become part of a vibrant, holistically inclusive movement at our institutions? This master class will introduce a four-step approach to systematically include disability, accessibility, and diversity in higher education. The presenters will share a practical, customizable approach that higher education institutions may utilize immediately to begin the shift from a disability compliance approach to a more inclusive culture.

      The 2.5 day session will include:

      • Foundation building and personal and institutional self-reflection
      • Presentation of the Four-Step AP Approach to Disability Inclusion
      • Creation of a customized action plan using the Accessibility Toolkit
      • Goal setting and assessment strategies for measuring progress
      • Creating ongoing accountability partnerships

      This course is formatted with both group and individual activities throughout, to enable participants to not just learn concepts, but to immediately evaluate how those concepts apply to their own work and develop personal action plans that are grounded in existing work, regularly assessed, and achievable.

      Because the Four-Step AP approach is customized and individually created, attendees from any institution type will benefit from this session to create meaningful change at their campuses. Participants will have the opportunity to evaluate their institution’s current environment and consider how to leverage existing tools, partnerships, initiatives, etc. to advance the joint mission of DEI and disability work.

      Cost for Master Class #4: 

      • On or before April 21, 2023: $595 member rate; $725 non-members 
      • After April 21, 2023: $695 member rate; $825 non-members 

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      MC5: Disability Law: Lessons in Application for the Advanced Disability Professional

      Paul Grossman, J.D., Executive Counsel of AHEAD, and OCR and Hastings College of Law, retired 
      Jamie Axelrod, M.S., Northern Arizona University 
      Mary Lee Vance, Ph.D., California State University Sacramento 

      This advanced training will highlight the application of long-standing and widely-accepted judicial precedents and principles, as well as recent court decisions, to the analysis and resolution of the latest and most challenging issues. At the outset, we will succinctly review the analytical tools and processes provided in our introductory course. The bulk of the course will consist of modules covering ten topic areas, facilitating best practice discussions through multiple case scenarios. Together with your colleagues and the presenters, you will explore these difficult issues and assess practical policies, processes, and procedures that provide effective access in accordance with legal obligations. Many of our hypotheticals will be based on OCR/DOJ findings, letters, and court decisions that reflect common and recurring situations; participant scenarios are also welcome. 

      This master class will include 13.5-hours of face-to-face discussion and instruction. Participants will be sent a few seminal court rulings related to disability law in postsecondary education to review prior to our time together. The training is fast-paced and assumes competence in the basics of the ADA and disability resources. Therefore, participants must have a solid background in applying disability access principles in higher education. 

      The topical modules will focus on the following areas:  

      • An overview of the “qualified student with a disability” (QSD) paradigm and the processes that pertain to this paradigm including the individualized interactive process and the defenses of fundamental alteration and undue burden.
      • Accommodations regarding attendance and extensions of time to complete assignments. 
      • Responding to accommodation requests that include some form of remote/on-line learning. 
      • Housing accommodations such as a single room.
      • Service animals and ESAs.
      • Nondiscrimination and accommodation within the setting of internships and field work
      • Responding to self-injurious students while complying with their rights under disability laws.
      • Conduct violations of students with disabilities, including “direct threat analysis.
      • Accommodations that pertain to the intersection of Title IX and Section 504, such as addressing pregnancy and allegations of sexual harassment and violence.
      • Digital equality, including website access. 

      Included with the tuition for this course is a copy of the brand new book, Laws, Policies, and Processes: Tools for Postsecondary Student Accommodation. With contributions from each of the presenters, this book, along with the detailed PowerPoint decks used during the presentations, will provide each participant with a rich set of resources to take with them back to their campuses.  

      Cost for Master Class #5: 

      Note: Registration for Master Class #5 includes a copy of Laws, Policies, and Processes: Tools for Postsecondary Student Accommodation, edited by Vance and Thompson. 

      • On or before April 21, 2023: $645 member rate; $775 non-members 
      • After April 21, 2023: $745 member rate; $875 non-members 

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      Costs & Registration Information

      On or before April 21, 2023: 

      • Master Classes 1, 2, 3, and 4: $595 AHEAD Members; $725 Non-Members 
      • Master Class 5: $645 AHEAD Members; $775 Non-Members (includes a copy of Laws, Policies, and Processes: Tools for Postsecondary Student Accommodation, edited by Vance and Thompson) 

      After April 21, 2023: 

      • Master Classes 1, 2, 3, and 4: $645 AHEAD Members; $775 Non-Members 
      • Master Class 5: $745 AHEAD Members; $875 Non-Members (includes a copy of Laws, Policies, and Processes: Tools for Postsecondary Student Accommodation, edited by Vance and Thompson) 

      Refunds can only be provided for cancellations received in writing on or before May 1, 2023. A $75.00 administrative fee will be charged for all cancellations. We regret that no refunds can be issued after May 1, 2023 for any reason, but can be transferred to another attendee from the same institution. 

      Accommodation requests, including CART and interpreting should be made during the registration process online by April 21, 2023.

      Register Online

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      Presenter Bios

      Karen Andrews
      Karen Andrews has over 12 years of higher education disability experience and more than 12 years of K-12 special education experience, Karen is a visionary leader in disability services. She has a passionate commitment to creating a culture of inclusion for everyone, recognizing the intersectionality of the disabled. She works to ensure equitable opportunities and compliance with federal laws, state regulations, best practices and University-wide and campus guidelines related to equal access, barrier elimination, and resources and services for disabled students. Karen’s work extends nationally as she serves on the Board of the Association for Higher Education and Disability (AHEAD) as a Director-at-Large, is the current AHEAD Board liaison to the Knowledge and Practice Communities and is the former chair for the organization’s Race, Ethnicity, Diversity and Disability Special Interest Group. She is the 2022 awardee for the AHEAD Duraese Hall Excellence in Diversity and Inclusion Award. Every day, Karen and her service animal, Dooley, show up to serve the Brown community in advancing the cause of disability as diversity. Karen earned a BS in Elementary and Special Education from Northern Arizona University and an M. Ed. in Adult Education and Development from Strayer University. 



      Jamie Axelrod
      Jamie Axelrod, M.S. is the Director of Disability Resources at Northern Arizona University and Past-President of AHEAD. Jamie presents regularly on topics related to disability access and higher education, having expertise in disability law and policy, communication and information technology (ICT) access, and the reasonable accommodation process. Jamie is a regular and well-respected contributor to professional listservs, including AHEAD’s discussion boards, and is a go-to consultant for complex issues. He has worked for the University of Wisconsin-Madison’s athletic department, as a mental health therapist, and for Protection and Advocacy Systems, Inc., a disability rights advocacy law firm where he served as an advocate for individuals with disabilities who were claiming that their civil rights had been violated. Jamie has served as co-chair of Northern Arizona University’s Commission on Disability Access and Design and on AHEAD’s Board of Directors.



      Bree Callahan
      Bree Callahan, M.Ed. is the ADA Coordinator at the University of Washington and provides leadership, coordination, and oversight to advance the University’s ADA/Section 504 mission, vision, and strategic priorities relating to accessibility. Recent efforts include updating institutional ADA Transition Plans, revising grievance processes, establishing governance structures, and navigating regulatory engagements. Prior to this role, she directed disability services offices for fifteen years across three universities and has worked in a variety of higher education areas: admissions, academic advising, and residential life. She has over 19 years’ experience in higher education, determining accommodations and providing consultation on ADA compliance matters of digital, physical, and program access. Bree currently serves on the DO-IT Advisory Board and is a past Chair of AHEAD’s Standing Committee on Technology. She has presented at local, state, and national conferences on a variety of topics relating to disability and access, transition of students with disabilities to postsecondary education, and systemic change toward more inclusive campuses. 



      Chester Goad
      Chester Goad, Ed.D. is the Director of the Accessible Education Center at Tennessee Tech University, and also teaches in the graduate school for the College of Education, and he also serves as one of Tennessee Tech’s Diversity Champions. He is the current AHEAD President-Elect, and is also a member of the Editorial Review Board for JPED. He is a former TNAHEAD President and is a recipient of the Dona Sparger award for professional service, TNAHEAD’s highest honor. Chester has only missed one AHEAD Conference since 2009, and ironically, it was the virtual conference. In addition to having presented Conference Sessions for AHEAD, Chester has also led Pre-Conference sessions. In 2013, he co-authored Tennessee’s “Dyslexia is Real” law. He has also served as a consultant and presenter to Missouri’s Partners in Policymaking, on “How to Pass Meaningful Legislation.” He is also a former K12 principal and teacher. 



      Karen Andrews
      Paul Grossman, J.D.is the Executive Counsel of AHEAD with over 40 years of service at OCR in Washington and San Francisco, most of them as a Chief Regional Attorney. Paul also taught disability law for over 20 years at Hastings College of Law, UC. Paul remains a frequent guest lecturer for AHEAD, CAPED, Hastings, UC Berkeley, the California Community College System and the National Association of ADA Coordinators. Paul served multiple terms on AHEAD’s Board of Directors and remains a member of the AHEAD Public Policy Committee as well as the Disability Rights Advocates (DRA) Expert Advisory Board. Through investigation, decision writing, and negotiations, Paul has addressed every form of discrimination in education including race, national origin, sex and disability, often developing new approaches for protecting the civil rights of students. Paul is the author of AHEAD’s publication, The Law of Disability Discrimination for Higher Education Professionals. Paul joins Jamie Axelrod, M.S. and Mary Lee Vance, Ph.D. in two book chapters on analytical tools and procedures for DSS officers when they face their most complex and challenging questions, recently published by AHEAD. 



      Ann Knettler
      Ann Knettler, Ed.D. currently Directs the Center for Disability Resources (CDR) and is the ADA & 504 Compliance Officer at Delaware State University, she also teaches in their Doctor of Education in Educational Leadership and Masters of Public Administration Programs. As a member of the Association on Higher Education and Disability (AHEAD), Ann has served on the Standing Committee for Professional Development and currently represents the Association as a member of the Board of Directors for the Council for the Advancement of Standards in Higher Education (CAS) where she has co-authored and updated policy and standards for the entire field of higher education and currently sits on their Diversity, Equity, and Inclusion Committee. She is a published researcher and experienced educator. Ann regularly presents and consults at the national level on topics such as ableism, able-body privilege, assessment and the use of data as an advocacy tool, the high school to college and college to career transition for students with disabilities, disability policy reform, strategic planning, creating and using policy and standards as guidance in the non-profit field, program review, community needs assessment, and the social justice model of disability.  



      Gabriel Merrell
      Gabriel Merrell is a certified ADA Coordinator who has been working in areas directly related to physical access, IT access, accommodations, inclusion, and universal design for 15+ years. He is a Past President of ORAHEAD, and the co-chair of the AHEAD ADA Coordinators Knowledge and Practice Community. 



      Adam Meyer
      Adam Meyer, Ph.D. is the Director of the Student Accessibility Services office and of Inclusive Education Services at the University of Central Florida. He was previously the Director of disability resource offices at Eastern Michigan University and Saint Louis University. Adam has served on the AHEAD Board of Directors and on AHEAD Standing Committees. He presents regularly on documentation, the social model of disability, leadership and office operations, initial student interviews, office data, and budgetary basics. Adam worked in the intellectual disability field for nearly 10 years prior to working in higher education. 



      Mary Lee Vance
      Mary Lee Vance, Ph.D. is the Director of Services to Students with Disabilities the Disability Access Center  at California State University Sacramento. In her career, she has served at every level of higher education, in a wide range of postsecondary positions, as well as in academia. At the University of California, Berkeley, Mary Lee served as the Director of the Disabled Students’ Program (DSP) Student Support Services TRiO program, as well as the DSP Associate Director. She has also directed disability services at University of Montana, George Mason University, along with its two-year satellite campuses, and the University of Wisconsin, Superior. In addition to disability services, Mary Lee has directed other student services units, including academic advisement and career services, and has taught undergraduate and graduate courses, including an introduction to disability studies. She is the co-editor of two books: Beyond the Americans with Disabilities Act: Proactively Planning for Accessible Post-Secondary Educational Offerings, Now and into the FutureAdvising Students with Disabilities: Developing Universal Success; and editor of DISABLED Faculty and Staff in a Disabling Society: Multiple Perspectives in Higher Education. Mary Lee has served over ten years as a reviewer for the NACADA refereed journal and is currently a reviewer for the Journal of Postsecondary Education and Disability. She has published in several journals, texts, and other publications and has an extensive presentation history. Mary Lee was recently recognized by AHEAD and CAPED, with their respective Professional Recognition awards.

      Channesa Warren
      Charnessa Warren holds a Bachelor of Science in Speech & Hearing Science, and a Master of Science degree in Disability and Human Development, with a concentration in Rehabilitative Technology. Charnessa is a current doctoral student in the College of Education at the University of Illinois Urbana-Champaign, majoring in Education Policy, Organization and Leadership, with a concentration in Diversity & Equity in Education. Charnessa is also a NCCJ St. Louis certified DEI FaciliTrainer. Charnessa currently works with the University of Chicago as the Director of Student Disability Services, as well as leads the Ivy Plus Disability Services Workgroup for higher education disability service providers. With 23 years of experience as a disability accommodation specialist and assistive technology subject matter expert, she has grown into a well-respected disability accomplice, speaker, leader, and thought partner in establishing innovative ways to incorporate disability as a part of diversity and inclusion efforts.   

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      Hotel Info

      Minneapolis skyline

      All events and housing for the 2023 AHEAD Master Classes will be held at the:

      Minneapolis Marriott City Center
      30 South 7th Street,
      Minneapolis, MN 55402

      AHEAD has negotiated a discounted block of rooms for attendees.  The AHEAD room rate is $199.00 + tax for single or double occupancy per night and includes complimentary in-room internet and use of the fitness center at the hotel. 

      Hotel reservations must be made no later than 5:00 pm Eastern time on Monday, May 1st, 2023 to be eligible for the AHEAD room block and discounted rate. 

      Book your group rate sleeping room for AHEAD's Master Classes

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      Obtaining CEUs 

      To support your professional development goals, AHEAD has arranged Continuing Education Units (CEUs) from the Commission on Rehabilitation Counselor Certification (CRCC). Additionally, if you maintain certification or licensure from another agency that requires continuing education, AHEAD can document your attendance at the conference to support your application for independent CEUs from your organization. Instructions for each are below. 

      CRCC CEUs 

      To obtain CEU's CRC license holders must: 

      1. Print and bring the CRCC Certificate Request form, or pick one up on site. 

      1. Check-off which workshop you attended, total up the hours you attended (maximum 13.5) and have the instructor or AHEAD staff sign and date it. 

      1. Complete the form and bring to the CEU Table at Registration. 

      1. AHEAD table staff will complete and give you a CRCC Verification form for you to upload to your account in CRCC-Connect online. We recommend that you use your phone to scan or take a photo of the form as a backup. AHEAD does not keep a copy of your Verification form. 

      If you forget, or if AHEAD staff are not available, you may scan and email your completed Certificate Request form to profdev@ahead.org and we will send you a Verification Form. 

      Other CEU's or Certificates of Attendance 

      If you maintain certification or licensure from an employer or agency that requires continuing education, AHEAD can document your attendance at the conference to support your own application for CEU's from your organization. 

      1. Print and bring the Certificate Request form (COMING SOON), or pick one up on site. 

      1. Check which workshop you attended, total the hours attended (maximum 13.5) and have the instructor or AHEAD staff sign and date it. 

      1. Keep the form for your records or for submitting to your licensing agency.  

      1. In the rare event that you are asked for a more formal verification, you can scan and email your signed form to AHEAD, who can create a certificate to verify your attendance which you can use with your professional agency. 

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            COVID Policy

            Attendees who are not up-to-date on vaccinations are asked to take an at-home COVID-19 rapid antigen test before traveling to any AHEAD meeting and should not attend if they test positive or have symptoms of COVID-19.  AHEAD will not be requiring proof of these measures, but calls on the AHEAD community to act responsibly and with consideration for the health and safety of others, including our community members who are especially vulnerable due to underlying disability and health conditions. 

            AHEAD expects attendees to take responsibility themselves for following guidance from the Centers for Disease Control (CDC) on measures to reduce infection from COVID-19 and to protect against severe complications. AHEAD urges all attendees to follow the CDC’s recommendation that everyone over age 12 receive the recently updated bivalent vaccine as soon as they are eligible to do so (e.g., 2 months past their last shot). 

            For more information, please review the CDC guidelines. 

            AHEAD’s COVID policy is subject to change based on COVID-19 community levels and any updated guidance from CDC and/or federal or state officials in localities hosting an AHEAD in-person event. Guidance on COVID-19 is continually updated, and AHEAD appreciates the understanding of its stakeholders as we seek to provide valuable, timely face-to-face programming while prioritizing the health and safety of attendees. 

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