Many institutions are experiencing significant increases in the number and complexity of accommodation requests, while staff sizes remain the same. Relying on established processes and procedures is causing many Disability Resources offices to become overwhelmed, while students are waiting longer and longer to receive equal access and opportunity. Attendees will hear the reflections of two institutions that challenged the thought process behind their established office processes and created a more efficient office environment while removing barriers to accessing approved accommodations. The presenters will describe how they learned how to look at the interactive process differently through honestly assessing their processes and identifying opportunities to remove barriers and improve student service, without compromising individualization of accommodations.