2023 Concurrent Sessions

Wednesday, July 19

Thursday, July 20

Friday, July 21

Block A: WEDNESDAY, JULY 19, 11:00 am – 12:30 pm

A1: Office for Civil Rights - Year in Review

Amy Kim, Department of Education, Office for Civil Rights (OCR)
Charlotte Cunningham, Department of Education, Office for Civil Rights (OCR)

Location: Ballroom 201-204

The U.S. Department of Education's Office for Civil Rights (OCR) assists individuals with disabilities who face discrimination and guides institutions in developing solutions to civil rights problems by investigating complaints, initiating compliance reviews, and providing technical assistance. OCR representatives will review recent, illustrative OCR decisions.

A2: Disability Culture, Campus Alliances, and the Role of Disability Services: Insights from the Creation of Three Disability Affinity Groups

Jeffrey Alex ("Jae") Edelstein M.A., University of Massachusetts Amherst, University of Massachusetts Boston  
Elizabeth McLain Ph.D., Virginia Tech 
Luke Kudryashov M.S.I., M.A., University of Minnesota
Rachel Adams M.Ed., University of Massachusetts Amherst
Joshua ("Josh") Pearson B.A., Polus Center for Social and Economic Development, Inc.
Oluwaferanmi Okanlami M.D., M.S., University of Michigan, University of California Los Angeles

Location: Exhibit Hall B

What is disability community and how can disability services professionals support it on their campus? In this session, six presenters will share the stories of how disability affinity groups were started at three different institutions, the impact these groups have had on disabled students, faculty, staff, alumnx, community members, and allies, and how these communities have been sustained within and across said institutions. Within these narratives, specific attention will be drawn to the sometimes fraught relationship between each university’s office of disability services and the members of these communities, as well as the ways these relationships have evolved over time with institutional changes. Attendees will have the opportunity to engage in critical discussions in small groups with presenters and one another about how they might support the creation, work, and longevity of similar groups on their own campuses.

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Block B: WEDNESDAY, JULY 19, 2:00 – 4:00 pm

B1: Legal Year in Review

Paul Grossman, Executive Counsel of AHEAD, and OCR and Hastings College of Law, retired
Jo Anne Simon J.D., New York State Assembly

Location: Ballroom 201-204

AHEAD’s legal experts will analyze court cases and OCR letters from the past year of great significance to AHEAD members. 

B2: Guiding the Office - Different Approaches to Leadership: a Panel Discussion and Networking Opportunity

Tom Thompson M.A., MLS Consulting Inc. / Retired Director of Wm. R. Harper College in Illinois
Ian Kunkes, Virginia Commonwealth University
Enjie Hall, University of Minnesota
Rosalind Blackstar, Austin Community College District
Kaela Parks, Portland Community College

Location: Exhibit Hall B

The leadership staff of an office (often, but not limited to, Director, Associate and Assistant Directors) have vital strategic and operational responsibilities to fulfill, including overseeing student accommodation processes, campus outreach, collaboration with faculty and other offices, setting the campus agenda for disability, and much more. How these responsibilities are allocated and carried out can greatly impact the accessibility and inclusivity of a campus. The panelists, who serve in leadership roles in both two-year and four-year schools, will share their perspectives and experiences in ensuring strong awareness of roles and responsibilities, fostering collaboration with colleagues, and promoting greater campus accessibility and inclusion. Attendees will then be invited to participate in a large group discussion with the panel, and then encouraged to join small group discussions with other attendees in similar office types or roles, to meet colleagues and form professional relationships to call on in the future when in need of a sounding board or professional advice. Bring your business cards and come prepared to engage with other leaders in a casual, collaborative way!


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Block 1: WEDNESDAY, JULY 19, 4:30 – 5:30 pm

1.1: Creating a Presidential Advisory Committee for Accessibility

Deborah McCarthy M.S., University of South Florida

Track: ADA Coordinators

Location: B110-111

As more and more students with disabilities seek enrollment in higher education, institutions have a unique opportunity to reflect the importance of disability as diversity by creating an accessibility awareness group such as a presidential advisory committee. Come to this presentation to participate in a case study based on the presenter's experience with creating such an advisory group. Using a case study format and round table discussion, this presentation will address themes such as building appropriate collaborations, including the voices of faculty and staff with disabilities, the need for persistence, and inclusive framing. Participants will be able to develop a plan for implementation that is specific to their own campus. 

1.2: Transformative Medicine: Using Critical Disability Studies to Promote a Culture of Accessibility in Health Science Programs  

Jewls Griesmeyer-Krentz, Willamette University


Track: Health Science Education

Location: A103-104

This presentation uses a critical disability studies lens to examine how disability service providers can become institutional change agents in health science programs. First, we will explore how themes found in critical disability studies can shift how we think about our responsibility toward equity for disabled students. In addition to reactive accommodations and supports, proactive measures are also essential to our efforts. We must move beyond individual student-level accommodations and supports toward an institutional culture of accessibility where proactive inclusion is fundamental. By forming key partnerships with stakeholder-allies outside disability services, disability professionals can promote accessibility beyond their offices and become institutional change agents to promote an institutional culture of accessibility. We will explore the specific case of health science education to discuss how these ideas work in a real-life context, though they could be applicable to many types of educational programs.

1.3: Ableism: What It Is and Why It Matters to Everyone

Devin Axtman M.S., University of North Texas

Track: Foundations in Disability Resources

Location: B113

This interactive presentation will define ableism and its different forms, discuss where ableism comes from, identify how ableism contributes to barriers impacting disabled people on college campuses and in the community, and discuss how participants can use what they learned during the presentation to educate others and advocate for positive change.  This presentation will include interactive discussions on examples of ableism participants have seen and ideas on how to eliminate barriers disabled people face.  This presentation will be beneficial for attendees with all levels of experience, but will be particularly useful for those new to the field who may have less experience discussing ableism and disability related barriers.

1.4: Meeting Student Needs During Periods of High Demand by Partnering with Special Education Faculty: A Pilot Program

David Thomas Ph.D., M.A., West Chester University of Pennsylvania

Track: Office Management

Location: B117

Due to a combination of factors including fewer staff and skyrocketing numbers of students seeking accommodations, the staff to student ratio is increasingly difficult to manage. Our disability office has reached out to colleagues in the Special Education department who have adaptable knowledge of disability, especially in education, to collaborate to review documentation and provide accommodations and coverage for vital functions, such as interpretation of accommodations for students and faculty, when the Director is unavailable and during periods of high demand. During the Fall semester, the disability office partnered with the Chair of the Special Education department to explore the ways in which they could collaborate to address the growing concerns around being unable to see students in a timely manner.

1.5: Anchor Points: Holding Your Disability Services Office Steady During Turbulent Times

Ronda Purdy, Educational Testing Service (ETS)
Lauren Pourian, Educational Testing Service (ETS)

Track: Leadership

Location: B115

In the wake of the pandemic, disability offices had to adapt practices and policy to ensure equal access in a changing educational landscape. Now that we have had time to adjust to these changes, we will discuss how offices can move away from a reactive model and get back to anchor points in the accommodation decision process. For some offices, this could mean getting back to already established anchor points found in policies and procedures and for others, this might mean changing practices for greater alignment with our shifting educational landscape. We will provide an overview and examples of anchor points for disability offices and explore how shifting away from these anchor points may have impacted fairness and equity in the accommodation process. We will also provide participants with an Accommodation Decision-Making Model to assist in making consistent accommodation decisions.    

1.6: Is Automatic Speech Recognition Too Good To Be True?

Rebecca Klein, 3Play Media

Track: Technology

Location: C120

Speech recognition is widely used to streamline the process of creating closed captions, transcripts, audio descriptions, and other media accessibility accommodations. This session will evaluate the current state of speech technology and assess if automatic speech recognition (ASR) is sufficient for closed captioning or live captioning needs in higher education. The session will present findings from a 2022 research study of leading automatic speech recognition (ASR) engines. The research will help the audience understand how speech AI measures up to the task of captioning and transcription without the intervention of a human editor.

1.7: Project Access: Collaborating with Faculty for Effective Deaf and Hard of Hearing Student Inclusion

Mei Kennedy, Ph.D., University of Tennessee, Knoxville
Donna Lange M.S., Rochester Institute of Technology

Track: DeafTEC

Location: C121/122

When working with faculty, having a “toolkit” of resources and strategies to support deaf and hard of hearing students can be very helpful. Join us for this workshop that shares strategies to enhance existing teaching practices for deaf and hard of hearing students in postsecondary classrooms, with a focus on improving the inclusion of these students in classroom instruction and learning.

1.8: The Social Model in the Age of Social Media: Working with First Generation/Low Income Students with Disabilities at Private Institutions

Robyn Bahr Ed.M., Harvard University

Location: B118-119


Many private and elite universities are now striving to welcome more students from across the socioeconomic spectrum; however, such institutions often struggle to adapt their environments to the unique needs of students from low-income households. Students with disabilities who come from these backgrounds experience difficulties accessing healthcare and support before attending college, thus putting them at a distinct disadvantage when seeking accommodations. Additionally, since the onset of the COVID-19 pandemic, many young people without standard resources for care have increasingly turned to social media for help, using memes, TikTok, and other online platforms to find community... and answers. What do you do when savvy students identify health-related barriers but don't have supporting documentation? Learn more about how our Harvard College's Disability Access Office addresses the challenges these first generation and low-income students face and how you can potentially apply our practices to your program.

1.9: Promoting Disability Awareness and Inclusion through Student Leadership Development Opportunities

Jennifer Biggers M.Ed., University of California, Riverside

Location: B116

If accessibility is a campus responsibility, how do we support student leaders and campus partners to ensure that they have the knowledge to create accessible and inclusive spaces? Participants, who may have a specific programming role, will learn about various workshops/training sessions that they can facilitate to support the conversation around access and inclusion in their college communities.  Participants will have an opportunity to review examples of trainings/workshops to support learning as it relates to accessible activism, peer disability allyship, and supporting campus partners’ accessibility efforts. A digital toolkit will be provided to participants that includes templates for presentations, checklists, and marketing resources. These resources can be tailored to meet the needs of their campus communities.


1.10 : The Impact of “Stress Culture” on Students’ Mental Health and How We Can Address It

Nicole Subik M.S. Ed., Villanova University
Emily Harris M.Ed., Villanova University

Location: C123/124

There has been a recent rise in students with mental health conditions looking for accommodations to address concerns around test taking, participation in class discussions, deadlines, attendance, and more. This increased need is in part due to the “stress culture” placed on students, particularly at competitive schools. We are seeing more and more students feeling overwhelmed, struggling, and shutting down. As a result, these students often stop communicating with their professors, disability offices, and other support staff on campus. In this presentation, we will discuss how disability offices can encourage campus conversations to address the underlying issues around “toxic rigor” and performance expectations, provide specific guidance to faculty to better support students who are struggling, and give students the tools they need to communicate effectively about their needs.

1.11: Housing Accommodation Challenges and Decisions

Chris Dallager, Mississippi State University
Samantha Thayer, Carleton College
Matthew Hoekstra, University of Minnesota Morris

Location: A105-106


Housing accommodation decisions can create challenges for collaborations between the disability and housing departments at college and university campuses. The wide range of requests, the requirements for on campus residence, and the often times limited options available add difficulty. This presentation will share the results of interviews with dozens of housing staff and disability staff from public and private institutions that speak to the dilemmas and resolutions to challenging housing accommodations. Some of the topics to be addressed include single room requests related to mental health, autism, etc., private bathrooms, kitchen availability, exemption from residency requirements, limited room availability to meet demand, preference versus need, competing accommodation needs between roommates, late notice of requests, alternative furnishings, air conditioning, mold abatement, and many more topics. Through think-pair-share activities, attendees will be able gain in knowledge and contribute to the learning of the group.

1.12: An Inconvenient Truth: Lessons Learned From an Institutional Climate Assessment Process

Bree Callahan, University of Washington
Jillian Morn, University of Washington

Location: A107


Inaccessible climate survey instrument? Vendors that are 508 compliant on paper but not in practice? Reports that fail to disaggregate results by disability status? Campus climate surveys designed without accessibility and advocacy in mind represent a lost opportunity for institutional diversity efforts and intersectional analysis. This session shares lessons learned from a recent climate survey of students, faculty, and staff at a large, public, research university. The presentation includes guidance on how to structure effective collaboration between disability services professionals and institutional researchers overseeing the climate assessment process, an overview of project management steps to take before and after conducting a climate survey to ensure accessibility is central to survey design and outcomes, and a discussion of how results may be used strategically across a campus. Attendees will learn practical recommendations to avoid potential pitfalls and process issues they can implement at their own institution. 

1.13: Accessibility for Aspiring Performing Artists: Ensuring Equal Access for Students with Physical Disabilities in Movement-Based Courses

Hannah Enenbach M.A., AMDA College of the Performing Arts

Location: B112


Performing arts programs often offer many courses that focus on physical movement, and ensuring full access for students with disabilities in these programs can be challenging. Drawing from experience directing the Accessibility Services office and arranging accommodations at a performing arts school with dozens of dance, stage combat, and other movement-based core and elective courses, the presenter will explore creative options for ensuring equal access and a full experience for aspiring performing artists with physical disabilities.

1.14: Launching a Specialized Accessibility Training Academy When You Don't Feel Like a Subject Matter Expert

Amanda Feaster M.Ed., Kent State University

Location: B114


One size of accessibility training cannot fit all. But is creating specialized trainings to institution employees worth the research and effort? With strategic collaboration, it is. Learn how Kent State University created and launched the Equal Access Academy, a semesterly carousel of 12+ separate trainings co-taught by cross-divisional partners and focusing on either accessibility awareness or creating accessible digital content. The Academy has had over 800 unique staff, faculty and student attendees in 2022.


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Block 2: THURSDAY, JULY 20, 11:00 am – 12:30 pm

2.1: Sexual Misconduct and Supporting Autistic Students through the Title IX Process: Building a Bridge Between Title IX and ADA

Emily Singer Lucio, M.A., University of Maryland
Angela Nastase J,D., University of Maryland
Lorre Wolf Ph.D., Boston University
Jane Thierfeld Brown, College Autism Spectrum

Track: ADA Coordinators

Location: B118-119

As the number of students on the autism spectrum continues to rise, college campuses must increase their knowledge of this population as it relates to working with the Title IX office on campus. Most students with autism will have few (if any) sexual misconduct issues, but for others, challenging behaviors can emerge on campus. This is often due to inherent difficulty with communication, including processing verbal and nonverbal cues, understanding and anticipating social situations (“reading between the lines”), and identifying and extrapolating information/directions that are both implicit and explicit in nature. This session will provide examples of reports of sexual misconduct involving Autistic students, information on the current regulations and offer ways the disability office, ADA Coordinator, and Title IX Coordinator can work together to prevent and respond appropriately when complaints of sexual or interpersonal misconduct are made to the Title IX Coordinator. 

 

2.2: Supporting Student Accommodation Requests for Boards, Bar Exams, Licensing, and Other High Stakes Gateway Tests

Grace Clifford, MAEd., David Geffen School of Medicine at UCLA
Lisa Noshay Petro, J.D., UC Hastings Law
Charles Weiner J.D., Law Office of Charles Weiner

Track: Health Science Education

Location: C121/122

Disability Service Providers are frequently flustered by the exhausting processes students must engage in to receive reasonable accommodations on board, licensure, and high-stake examinations from 3rd party testing agencies. As equitable access to these exams is critical to the retention and matriculation of students with disabilities in professional programs - two disability service practitioners and a disability rights attorney with extensive experience supporting students in various academic and professional programs, will outline how providers can prepare students to submit a strong application and support them through the application process. Scenario discussions and debriefs will be utilized to provide an overview of the application process, offer insight to the agency application review, advise on what data should be submitted to support various types of student requests, and how to handle appeals if the request is denied. The presenters will also leave ample time for Q&A and provide additional electronic resources.


2.3:  Everything You've Wanted to Know As a New Disability Professional: Ask Us Anything! 

Jennifer Murchison, California State University, Sacramento
Daniel Nuss, University of the Pacific

Track: Foundations in Disability Resources

Location: B113

Those new to the Disability Resources field sometimes need spaces in which to gather advice and verify understanding of best practices. In this session, two experienced disability professionals will facilitate discussions on any topics audience members are working through in their offices and at their institutions. This will be a participatory AMA ("ask me anything") style session, so bring all of the questions you were too shy to ask on the AHEAD Community discussion boards, and have some fun with fellow newcomers to the field!

2.4: Starting from Scratch: Disability Services at a Small College

Megan Launchbaugh, Hastings College
Emily Dunbar, Hastings College

Track: Office Management

Location: A107

This presentation offers insights and support to disability service providers working in small private colleges who are in the early stages of establishing or formalizing their accommodations process. Disability service offices at small private colleges face challenges of burnout and employee turnover exacerbated by isolation and lack of opportunity for support and collaboration. Furthermore, such turnover often results in disruption of processes and procedures, which can make it feel like providers are constantly starting from scratch. This presentation offers a disability services development model as both a starting point and an ongoing tool for growing your disability services office from providing essential services to establishing a legacy of service and advocacy. 

2.5: Finding, Funding, and Caring for Staff

Patricia Violi ,Ed.D., University of Nevada, Las Vegas 
Tom Thompson, Consultant
Bryan Hilbert, M.Ed., University of Nevada, Las Vegas, 

Track: Leadership

Location: B112

Hiring qualified, competent staff to support daily office operations and the campus community can be daunting. Even when you find a great candidate, are they the right fit for your office culture? The UNLV DRC has developed a pipeline program using soft money, such as GAships, temporary contracts, and federal work study, to hire and train students and new disability professionals on the ins and outs of working in a higher education disability services office. This presentation is designed to inform new and seasoned leaders in disability services who are looking to improve their staffing ratios to support disabled students and the campus community. We will share the pros and cons of hiring on soft dollars and how it can be an effective practice to develop a strong pipeline of undergraduate and graduate students, along with young professionals in the disability field, who can move on to become leaders in their own right. 


2.6: Electronic Accessibility: Ensuring Built-In Access in Procurement, Design, and Development

Jennie Stewart, J.D., Louisiana State University
Buddy Ethridge, Ph.D., Louisiana State University
Jimmy Cong, University of California, San Diego
Jenn Dandle, University of California, San Diego
Jess Hutchinson, University of California, San Diego 

Track: Technology

Location: B115

This session will share the journeys taken by two different schools working to improve digital accessibility. The University of California, San Diego recognized that the topic of accessible design was often a low priority in the mind of designers and developers until the product, such as a website or newsletter, was scheduled to launch. They implemented user experience testing and developed accessibility checklists for designing and developing accessible electronic content that can be applied by anyone on campus, from student run organizations to IT developers, to aid them with improving the accessibility of their electronic content.

Louisiana State focused on creating a digital resource and content procurement oversight process, to fuel a low-cost journey towards institutional ADA compliance. The presenters will workshop through the procurement oversight process, discuss interactions with various campus and vendor partners, and explore the lessons that were learned throughout the development and implementation phases. Topics will include process evaluation criteria, policy creation, campus partnerships, faculty and staff involvement, vendor engagement, the need for autonomy, and what a unified effort across peer institutions might achieve.

2.7: Thinking Outside the Box - Providing Full Access for Deaf and Hard of Hearing Students in Off-Campus Learning Environments

Cheryl Reminder, CI, Rochester Institute of Technology
Michael Sauter, Saddleback College
Kate Erwin, M.S., M.U.P., TypeWell

Track: DeafTEC

Location: B110-111

How do we provide full access (interpreters, captioning, assistive technology, and other services) when the "classroom" may not be a traditional lecture hall or even not in a building on campus? How can faculty, interpreters/captioners, and disability office staff work together to support an inclusive and accessible environment, when the classroom is a marine biology field experience, a manufacturing plant, or some other non-traditional classroom? Information from this session is applicable to internships, co-ops, and other types of experiential learning. Tangible examples and demos will be included. 

2.8: Disability IS Diversity, Equity, and Inclusion: Repositioning and Strengthening the Work

Chianti Blackmon , M.S., AMDA College of the Performing Arts
Hannah Enenbach, M.A., AMDA College of the Performing Arts

Location: B116

Disability is an integral part of diversity. Despite this, campus disability services offices and Diversity, Equity, and Inclusion offices at most postsecondary institutions are not housed within the same structural division, separating their work. Drawing from their experience incorporating an existing Accessibility Services office into a new office of Equity, Diversity, and Inclusion, the presenters will offer insights on how joining the two offices can positively affect the framing of disability as a valued identity, elevate disability justice, and disrupt the racialization of DEI work.

2.9: The Disabled Perspective: Through The Eyes Of Disabled Disability Services Practitioners

Ryan McCombs, M.A., Purdue University Fort Wayne
Antonia DeMichiel,M.A., University of San Francisco 
Dr. Courtney Jarrett, Ed.D., Ball State University
Dr. Allison Brewer, M.A.T., Saint Louis University
Dr. David J. Thomas, Ph.D., West Chester University of Pennsylvania
Maria Schiano, M.S.W., County College of Morris

Location: B114

The ability to understand someone’s disabled experience is a fundamental part of working in disability services. While many practitioners have the experience of observing and learning about disability, fewer know how it feels to be disabled. Currently, research focused on the disabled perspective as it relates to disability services (Barnard-Brak, Lan, & Sulak, 2010), focus on the student experience, not the experiences of disabled practitioners working in disability services. This panel will profile the experiences of disabled disability services practitioners and how their lived experiences inform their practice.


2.10: Individualized Interactive Accommodation and Fundamental Alteration Determinations: Legal Precedents, Policies, Procedures, and Implementation

Paul Grossman, J.D., Executive Counsel of AHEAD, and OCR and Hastings College of Law, retired 
Jamie Axelrod, M.S., Northern Arizona University

Location: C123/124

Both OCR and the Federal courts are reluctant to second-guess academic decision-making, so instead they prefer to thoroughly scrutinize the consideration processes followed to reach accommodation decisions. They place their faith in the notion that if the process used to reach an accommodation decision is unbiased, thorough, and diligent, it will result in a sound conclusion. Using a student request for remote attendance as an example, this presentation will analyze the characteristics of office procedures that likely would (or wouldn't) pass judicial/OCR scrutiny. Emphasis will be placed on the processes that pertain to:

  • the identification of an appropriate accommodation
  • whether a proposed accommodation may lead to a fundamental alteration
  • whether a proposed accommodation may entail an undue burden

2.11: Supporting Social Inclusion of Individuals with Intellectual and Developmental Disabilities through Leveraging Partnerships

Kyle Reardon, Ph.D., University of Oregon
Mary Morningstar, Ph.D., Portland State University
Katherine Bromley, Ph.D., University of Oregon
James Sinclair, Ph.D., University of Oregon

Location: A103-104

This session will outline the importance of supporting full social inclusion of students with intellectual and developmental disabilities (IDD) in postsecondary education. Given the increasing enrollment of students with disabilities traditionally underrepresented in postsecondary education, especially at 2- and 4-year colleges, a focus on social behavior and faculty interactions is vital to ensure full inclusion and improve student outcomes. Considering the reservations faculty may hold about students with IDD, it is valuable to understand what behaviors faculty are most concerned with to provide effective interventions and faculty professional development to ease the transition process and ensure equal access and full inclusion for students with IDD. This session will also present a case study of a collaborative relationship between a disability services office and an Inclusion Postsecondary Education (IPSE) program, demonstrating the importance and utility of campus collaborations in supports social inclusion of students with IDD.

2.12: Effective Career Preparation for Students with Disabilities: A College Degree May Not Be Enough

David Parker, Ph.D., Gregory S. Fehribach Center at Eskenazi Health
Kyle Droz ,M.Ed., Northeastern University
Jacqueline Kendrick, M.A., C.R.C. 
Max Sederer, M.A.T., Northeastern University
Steven David Torres, Ed.D., Northeastern University

Location: B117

This session offers two innovative ways that campus disability offices are collaborating with other offices to empower students with disabilities and their successful campus-to-employment transitions. First, hear from speakers from Northeastern University’s Disability Resource Center, Cooperative Education Department, and Employer Engagement Office about their wrap around services offered to any student disclosing disability. They’ll describe a new addition to Career Design providing specific resource and support as it relates to identity and employment recently rolled out on campus. The implications and opportunities resulting from this addition will be discussed, and tips on creating a similar model will be offered. Second, the Gregory S. Fehribach Center, which networks with colleges and universities across Indiana, will showcase practical, collaborative strategies used by Disability Services and Career Services professionals to influence positive employment outcomes for students with physical disabilities. The presenter will underscore the need for more effective career development for students with disabilities using national employment data and research findings about lingering systemic barriers. He will then present a “show and tell” of approaches used by partnerships on six campuses to engage students in accessible and evidence-based career preparation. Attendees will discuss ways to adapt these approaches and spotlight their own strategies.  

2.13: Facilitating Accommodations in a Non-Standard Learning Environment: College in Correctional Facilities

Jenifer Montag, Ed.D., Marion Technical College
Adam Kasarda, University of California, Irvine

Location: C120

While provision of disability accommodations in the standard college classroom can be laborious, providing accommodations in non-standard learning environments can be even more complex and require more planning and attention. College correctional education programs (college credit classes held in the prison setting) can present college disability service staff with not only new and unique challenges, but also great rewards. Attendees will gain insight into the various formats of correctional education, the challenges and barriers disability service staff experience in this highly regulated setting, and the strategies to use to navigate those barriers, while also hearing about the successes of working with these students. The information shared is not only research-based, but will include real-life experiences (from the presenters, representing both a community college and research-intensive university) and case studies for the participants to discuss, assess, and problem-solve using provided research/practice-developed tools. Participants will leave with information they can apply at their institutions, especially if their college is implementing the Second Chance Pell Grants, open to all who are eligible and incarcerated starting July 1, 2023.

2.14: Disability Orientation Programming: Easing the Transition to College for First-Year Students with Disabilities and their Families

Sarah Young, Ed.D., Trinity Washington University
AnnMarie Thorpe, M.Ed., University of Massachusetts, Amherst 
Rachel Adams, M.Ed., University of Massachusetts, Amherst

Location: A105-106

New student orientation is a hallmark experience for attending higher education. These orientations focus on introducing and acclimating newly admitted students into the cultural, social, and academic environment of higher education. Existing research discusses the crucial role orientations play in effective transition planning (Chan, 2019), but for students with disabilities and their families, there is often a lack of clarity around supports available from disability offices, as well as undefined expectations about the student’s role in receiving supports, including formal accommodations. This session combines data from a recent study of disability office orientation programming for students and their families with an innovative disability-specific orientation model proposal that new and seasoned disability practitioners can use to prepare their offices, incoming disabled students, and these students’ families during students’ entry into the college environment. Organizers will discuss specific study data and personal experiences in facilitating orientations for disabled students and their families, along with providing specific recommendations for developing effective disability office orientation programming and areas for future study and attention.  

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Block 3: THURSDAY, JULY 20, 2:00 – 3:00 pm

3.1: Making Events and Meetings Accessible to All

Emily Singer Lucio, University of Maryland

Track: ADA Coordinators

Location: B116

As professionals, we spend most of our time working on ensuring classroom accommodations for students. However, as we all know, campus life and the need for accommodations goes far beyond the classroom. This session will look at all of the different areas that are included with campus events - from notification to meal planning - and how to ensure this information gets out to the campus community so they can incorporate access. We will also discuss budgeting for access-related expenses for events and how to work through that with the event planning committees. Attendees will walk away with a modifiable template of information to share with their campuses. 

3.2: The Anatomy of Litigation Against a Medical School and the NBME: A Case Study of Two Lawsuits

Charles Weiner, J.D., Law Office of Charles Weiner
Mary Vargas, J.D., Stein & Vargas, LLP

Track: Health Science Education

Location: B112

Disability professionals and students in health services often deal with complex situations regarding the accommodations approval process and technical standards. Perhaps the most complex situation is when litigation is filed. This session will focus on the litigation process involving a medical school and a high stakes testing entity, focusing on two related cases recently filed in federal court and how they may impact students.


3.3: Scaled Scores, T Scores, You Scores, Me Scores: Using Percentiles to Find Meaning in Psychoeducational Report Scores

Emily Helft, Ed.S., Landmark College

Track: Foundations in Disability Resources

Location: B117

Psychoeducational evaluations are a common sight in many DROs, and they come in many shapes and sizes with varying degrees of helpful interpretations and narratives. But have you ever wondered how evaluators make sense of scores in these evaluations? Or perhaps questioned how a score of 10 on one subtest and a score of 100 on a different subtest can mean the same thing? Or wished you could look at a table of scores and find basic meaning without a sense of overwhelm? If so, this session is for you! While we can’t cover years of graduate level training in an hour, you can learn the basics behind scores by utilizing a simple conversion tool to turn all scores into a number that has immediate meaning: a percentile. After learning the conversion process, we’ll practice using a percentile visualization tool to visually plot scores for further understanding.


3.4: Student Evaluations of Disability Resource Office Staff and Operations: Gathering Data to Improve Effectiveness

Alan Safer, Ph.D., California State University Long Beach
Lesley Farmer, Ed.D., California State University Long Beach

Track: Office Management

Location: B118-119

Across most U.S. college campuses, student evaluation of faculty is done every semester for every course taught. However, the same student evaluation process is not as frequently used for staff of disability centers. This presentation will describe how a detailed student survey of disability staff was developed, disseminated, and analyzed, to accurately assess the overall quality and effectiveness of individual service providers. In addition to an assessment of student satisfaction with specific staff, the analysis of the surveys provided direct feedback on whether the student’s expressed disability needs were met. We added to the survey's effectiveness by linking data to student demographics, enrollment and major status, current accommodations, and reason for the appointment. This session will offer tips on survey construction, and provide opportunities for group work to brainstorm information/data needs, discuss dissemination logistics, and consider ways to optimize response rates.

3.5: Proactive Collaboration: A Best Practice Model for Delivering Streamlined Support Services between Disability Support and Dean of Students Offices

Nicole Nowinski, American University
Lindsay Northup-Moore, American University
Ashley Boltrushek, American University


Track: Leadership

Location: B114

Disability Support at American University (AU) has a close collaborative relationship with the University’s Office of the Dean of Students (DOS), which provides strengths-based, needs-driven services for all AU students. This presentation will focus on this reciprocal relationship and how it has allowed the University to deliver streamlined support services to students, clear and comprehensive guidance to faculty, and expanded thought partnerships across departments. This presentation will speak about how the offices together support the short and long-term needs of students without duplicating services. Using both the disability support and acute intervention lenses, we will provide tips to our colleagues in the disability profession on how to create a lasting and fruitful relationship with DOS that will go a long way for coordinated student support. We will reflect on the lessons we’ve learned that have brought us to this point of collaboration, removing silos, and implementing coordinated processes.

3.6: 1% Shifts to Improve Digital Accessibility

Kate DeForest, M.A., State University of New York at Oswego

Track: Technology

Location: B115

Our brains are wired to repeat habits. Shifting our actions by just 1% can lead to big changes. In the book Atomic Habits, James Clear discusses ways to minimally shift our environment, actions, and mindset to help encourage and support good habits. Inspired by the techniques described in the book, the presenter will discuss how to help shift the digital accessibility culture using small, actionable steps that can be incorporated into everyday habits and workflows. The presenter engages the audience by using humor, personal experiences, and stories from her institution that are relatable by a wide audience. This session is for new accessibility practitioners, team leaders, content creators, and anyone looking for ways to easily introduce and incorporate digital accessibility.

3.7: Kickstarting STEM Education: An Inclusive and Engaging Activity Using a UDL Framework

Indrani Sindhuvalli, Ph.D., Florida State College at Jacksonville 

Track: DeafTEC

Location: C121/122

This fun, earth friendly, hands-on STEM related 12-week plant growth lab is interdisciplinary and incorporates Biology, Chemistry and Meteorology using Universal Design to engage students in a face-to-face classroom environment.  It is also a mindfulness exercise that allows students the opportunity to grow herbs and vegetables, while integrating all that they learn in class with a useful product and a tangible outcome. This project focusses on implementing an effective teaching strategy that shifts the focus from one size fits all instruction to creating a student driven, critical thinking, problem solving, innovative and collaborative learning between students and instructor.  

3.8: Shifting Our Gears: Leveraging Diversity, Equity, and Inclusion Work to Deepen Disability Inclusion

Bree Callahan, University of Washington
Jillian Morn, University of Washington
Heather Evans, Ph.D., University of Washington

Location: B113

This session will present a framework for shifting the gears of current Diversity, Equity, and Inclusion (DEI) discourses to highlight the critical role disability plays in the diversity and inclusion narratives, with the aim of fully integrating disability inclusion and accessibility measures into all university programming. The session will share collaborative efforts engaged at a large public institution designed to affect the university’s current DEI focus through education and integration of disability inclusion campuswide. Attendees will be provided with examples of how collaborations drawing on the lived and learned experiences of a variety of university stakeholders can strengthen disability related proposals through innovative approaches that address the most pressing concerns of the disability community on campus. The presentation will include guidance on how common, localized data sources can support demands for increased disability access and inclusion. Session presenters include Disability Studies faculty, ADA Coordinator, and members of the University community who identify as people with disabilities. 

3.9: Show Me the Money: Recuperating Costs Associated With Accommodating Students With Disabilities Enrolled in Continuing Education Programs And/or Classes

Adam Kasarda, University of California, Irvine

Location: A103-104

Learn how one university's Disability Student Service department partnered with Extended and Continuing Education to create a procedure for reimbursement of costs associated with providing disability related services to student enrolled in continuing education programs or classes . Participants will learn how to follow the money so they can create their own procedure. Participants will learn how the policy was created, how different groups of students were identified, the process for determining costs of services, important campus stakeholders, the billing structure, and implementation. Templates will be provided as well as post-conference mentorship.

3.10: Getting Students’ Attention in a World of Distractions: Successful Messaging Approaches with Priority Registration

David Hagerty, M.S. , Diablo Valley College

Location: B110-111

Six years ago, our large community college started a campaign to increase student use of priority registration. Along the way, our office encountered missteps, false starts, disaster, persistence, and eventually found sustained messaging success, as measured by a substantial increase in students using priority registration. Through it all, we learned a lot about how best to communicate with students. We'll share our experiences in hopes that others can learn from our mistakes. The session will include data from a dozen semesters showing the effectiveness of various methods of promotion, including post cards, text messages, emails, pizza parties, and a learning management system. The session will close with a discussion about the uses and purposes of priority registration for students with disabilities, and why we felt it was so important to communicate to students. We’ll include time for sharing your own communication challenges and successes.

 

3.11: Denied: Navigating Difficult Decisions and Telling Students "No" Within the Social Model

Leslie Casarez, L.C.S.W., Texas A&M University
Kristie Orr, Ph.D., Texas A&M University

Location: A105-106

Every day we make decisions regarding students' needs based on their disabilities. We believe that disabled students have a right to an equitable learning experience and that disability rights are civil rights. With that in mind, what happens when a student requests an accommodation that we don’t feel is reasonable? What happens to us when we say “no” to a student? How do we handle the cognitive dissonance between our beliefs and denying an accommodation request? This presentation will explore how we hold space for ourselves and students as we process through accommodation denials. Through learning about the presenters’ experiences and discussing their own experiences, attendees will gain a better understanding of naming these conflicting feelings and how to process them through self-compassion and reflection. 

3.12: Taming the Beast: Managing Flexibility with Attendance, Tardiness, and Deadline Accommodations

Amanda Rodino, M.Ed., University of Memphis
Marissa Martinez, M.A., University of Memphis

Location: C123/124


Through the interactive process, you have determined that a student is eligible for flexibility with attendance, tardiness, or deadlines. Now what? This presentation will take you through our journey to manage this growing group of accommodations. We will detail our course analysis process with faculty to determine what is reasonable and appropriate versus what constitutes a fundamental alteration as well as the resulting plan for flexibility shared with students. Participants will receive all materials related to our process so that they can adapt them to their institutions. 

3.13: Grow a Flourishing Accessibility Community with a Badging Program

Meredith Ehrenberg, UC Irvine
Somphone Eno, UC Irvine
Shu Fen (Fannie) Tsai, UC Irvine

Location: A107


Join us to hear how UCI developed a choose-your-own adventure learning environment to encourage our campus community to grow their knowledge and practice of accessibility principles. Our three-tiered program meets learners where they are and guides them from a complete novice just learning about accessibility through advanced skills-based exercises to demonstrate deep knowledge. Along the way, we’re building a community of practice that includes faculty and staff from every area of campus. 

3.14: Supporting V.R. Clients to Achieve Their Career Goals

ricci eX M.S., M.Ed, Portland Community College
Shanna Schacher, Clackamas Community College
Carrie Muth, Southwestern Oregon Community College  
Marisa Moser, M.A., Portland Community College
Ronald King, Rogue Community College

Location: C120


This presentation will discuss the federally funded Inclusive Career Advancement Program (ICAP) grant that has been made available to community colleges across Oregon. The ICAP grant is designed to help Vocational Rehabilitation (VR) clients be successful while attending college in their path toward employment. An overview of the grant requirements will be presented, including demographic targets for enrollment, program overview, and intended employment outcomes. The challenges of population diversity and the independence of each College within Oregon has given an opportunity for each Community College to develop the system needed to reach their given demographics. Regional and demographic differences among Oregon’s 17 community colleges have warranted different approaches to the grant implementation. This presentation is given by the coaches from the initial 10 community colleges enrolled in the grant. 


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Block 4: THURSDAY, JULY 20, 4:00 – 5:30 pm

4.1: Navigating the Grievance and Complaint Process

Emily Singer Lucio, M.A., University of Maryland 
Lorre Wolf, Boston University 

Track: ADA Coordinators

Location: B110-111

Public institutions with 50 or more employees are required to adopt and publish procedures for resolving grievances arising under Title II of the ADA. But it is also good practice for private or very small institutions to implement a robust written grievance procedure. Grievance procedures set out a system for resolving complaints of disability discrimination in a prompt and fair manner. This session will share information on different formats for a resolution process and what is and what is not required by the Title II regulations. Participants will be invited to share issues and provide feedback on what they have encountered when helping students navigate the complaint process at their schools.

4.2: Determining Clinical Accommodations, Advocating for Inclusive Technical Standards, and Managing Third Party Relationships: The Health Science Disability Provider's Survival Guide

Grace Clifford, M.A.Ed., David Geffen School of Medicine at UCLA
Christine Low, M.S.W., Icahn School of Medicine at Mount Sinai
Jennifer Gossett, M.S., Portland Community College

Track: Health Science Education

Location: B118-119

Three board members from the Coalition for Disability Access in Health Science Education, with extensive experience in determining and implementing health science program based accommodations, will review three key areas of creating disability access in the health sciences: determining clinical accommodations, advocating for inclusive technical standards, and managing third party relationships (i.e. clinical sites).
Case scenarios will be used to "bring it all together" via small groups at the conclusion of the presentation. Plenty of time will be left at the end for attendee sharing of promising practices and Q and A. 


4.3: From Barriers to Access: Before, During, and After Initial Consultations

Rita Inman, M.A., University of Florida
Sabrina Saucier, M.A.T., University of Florida

Track: Foundations in Disability Resources

Location: B116

Navigating through initial appointments with students can be an overwhelming process. What questions do I ask? How do I review documentation? What accommodations are reasonable? All these questions may be running through your mind during the first student interaction. In this session, we will discuss steps to guide professionals through the interactive process, including preparation before the student arrives, questions to ask to identify barriers, and guiding students about how implementation of their new accommodation will work. Using a mock student, we will demonstrate the interactive process during the presentation. Attendee participation will include guided scripts, student scenarios, and handouts for participants. 

4.4: Digital Transformation: A Student-Centric Model for Transitioning Your Office's Infrastructure, Processes, and Systems

Benjamin Romo, M.S., Alamo Colleges District
Cristela Garcia,  LCSW, Northeast Lakeview College 
Cindy Morgan, B.A., Palo Alto College

Track: Office Management

Location: C120

Join us for a journey as we share how a digital transformation extended access from only in-person services across multiple locations and eliminated the boundaries of physical spaces. We collaboratively eliminated the use of paper and case files and implemented an efficient centralized process for accommodation requests. The digital transformation decreased student wait times, improved access to services, and built a digitally secure form transmission. Our goal was to simplify our processes in three different phases. The first phase was to integrate our students' disabilities and accommodations into our student record management system. The second creating a Disability Support Services (DSS) Guide. The last phase was adopting a student case management system. The transition from transactional to transformational interaction with students enables staff to be proactive in understanding and responding to needs. Our system was developed with a students-first mindset ensuring a high-quality experience fostering retention and completion. 

4.5: Let’s Prevent the Fire Instead of Putting it Out:  Preventing Burnout in Higher Education

Julie Olson Rand, M.Ed., University of Minnesota, St. Catherine University
Alyssa Klenotich, M.S., St. Catherine University, St. Cloud State University

Track: Leadership

Location: B113

As higher education staff, we are faced with supporting stressed out students while managing our own personal stressors. The pandemic has made this even more challenging. We need to create sustainable practices—both personally and collectively– to ensure longevity in the field. This workshop will provide an overview of the concepts of burnout and stress, address systemic barriers, introduce the concept of community care, provide tangible strategies for self-care and community-care, and additional strategies for supervisors in the higher education setting. This session will include time for small group discussion, large group share-out and Q&A.

4.6: Inclusive and Holistic Technological Support for All Learners and Environments Across Campus

Rachel Kruzel, Texthelp

Track: Technology

Location: B117

With a continued focus on creating more inclusive campuses, professionals need to broaden their mindset and adjust their understanding of what the term “inclusive” encompasses. Our campuses, our students, our digital learning environments, and the types of assignments students complete are just a few examples of the ways our campuses are becoming more variable and diverse. This session will focus on assistive technology tools that can be adopted across campus to augment the work being done on creating a more inclusive and equitable campus. We’ll discuss partnership and advocacy processes along with methods and steps to move the needle around what it means to be inclusive; with the ultimate goal of providing transformational support for all learners, no matter the digital learning environment. Attendees will leave with ideas and tools to take a strategic and tangible step forward towards a more inclusive campus.

4.7: Meeting Disabled Student Veterans Where They Are: A Collaborative Campus Resource Presentation

Kimberly Bell, M.S., Norco College
Michael Sauter, Saddleback College

Track: DeafTEC

Location: C121/122

Meeting every student veteran where they are is crucial to their success. It is imperative to understand a student veteran's connection to military culture when addressing acquired disabilities and learning. Two institutions share the programs they have created to specifically address the student veteran with disabilities experience. Saddleback College shares a student development course dedicated to the student veteran transition experience into the classroom. Norco College shares their 9 Line Project, a disability support program specifically designed to be approachable to student veterans.  

4.8: Decentering Whiteness in Disability Services: An Intersectional Approach to the Work We Do

Connie Gutierrez, Rio Hondo College
San Lu, Napa Valley College
Gail Ann Rulloda, Napa Valley College

Location: A105-106

As our community college system works towards fostering anti-racist institutions, we examine the archaic lens that has guided the work that disability professionals engage in on a daily basis. The presenters' motivation derives from a culmination of our positions and experiences as Faculty, Administrative and Classified practitioners of color who have witnessed the discrepancies among experiences of disabled students of color. We use a Community Responsive Pedagogy to serve the disabled student population, which encompasses three domains - relationships, relevance, and responsibility - to provide an equity-centered approach that centers the student’s lived experiences. In practicing this pedagogy, we can attest to the ways it transforms climate, culture, and curriculum. 

4.9:  What is My Role Here? Balancing Access and Advocacy in Campus Disability Work

Jamie Axelrod, Northern Arizona University
Other panelists TBD

Location: B115


Many disability professionals struggle with how to balance the day-to-day responsibility of ensuring basic access for students on campus with the larger campus advocacy role of creating more inclusive envi­ronments by design. Panelists will discuss their own journeys and share the ah-ha! moments that have helped refine their notions of balancing these roles and took them from reactive to proactive campus thought leaders. Plenty of time will be reserved for Q&A.

4.10: Building Sustainable Accessibility Practices for Caption Media Services

Lauren "Lore" Kinast, Ed.D., National Deaf Center on Postsecondary Outcomes

Location: A103-104

The National Deaf Center on Postsecondary Outcomes (NDC) frequently fields questions about providing captioned media services from higher education disability services professionals. This session will address common questions including:  how to establish a campus-wide captioning policy, how to foster interdepartmental collaboration for a captioning committee, and what to consider when creating a campus-wide captioning process. The presenter will use case studies and facilitated discussion to explore best practices for navigating captioned media.

4.11: The Accessibility Expedition: Exploring Campus through the Lived Experience of Disability

Lauren Copeland-Glenn, M.A., Northern Arizona University
Chris Lanterman, Ed.D., Northern Arizona University

Location: B112

Physical accessibility at colleges and universities is a perennial and challenging issue. Some campuses have made efforts to address these challenges through a variety of advocacy initiatives, while others have used disability simulations to bring greater awareness to campus communities around physical accessibility. An alternative approach to disability simulations and other accessibility awareness exercises is the Accessibility Expedition (AE). The AE engages participants in an exploration of campus spaces facilitated by disabled individuals and individuals knowledgeable of ADA Standards for Accessible Design and/or universal design. The exploration is followed by a debriefing session to discuss barriers to equitable participation, as well as evidence of accessible or universal design practices. Participants will engage in an actual expedition of the conference space and discuss the development and facilitation of expeditions at their respective institutions. This session is appropriate for all conference attendees interested in bringing greater awareness of design to campus partners. 

4.12: Making College Accessible and Achievable for Students with Visual Disabilities: Infusing Scholarship into Practice

Linda Sullivan, Dartmouth University
Leslie Thatcher, Perkins School for the Blind

Location: A107

Students with blindness and/or vision impairments (BVI) are identified as having the poorest educational and vocational outcomes due to barriers created by their disabilities. A paucity of training programs exists to provide disability resource providers (DRPs) adequate training to properly accommodate and support students with BVI in the post-secondary environment. This interactive presentation will focus on areas DRPs should consider when providing accommodations and support for students with BVI. Topics include understanding BVI, early supports and services for children and families, making the transition to college, unique accommodations, planning for DRPs, and useful resources to help with planning, budgeting, and determining reasonable accommodations.  

4.13: Is That a Reasonable Accommodation? Understanding the Effects of Technical Standards and Essential Elements (and How to Support Faculty to Establish Them)

Marilyn Harren, M.S., Collin College
Teressa Eastman, MBA, Butler Community College
Michelle Mitchell, M.Ed., Lehigh Carbon Community College

Location: C123/124

Many schools, particularly open-enrollment community colleges with workforce training programs, are seeing an increase in the number of students coming into programs and requesting unique accommodations to allow them to participate, which may have been appropriate in high school, but could constitute fundamental alterations to a college level course. When evaluating the requests, disability professionals should look to the program's technical standards for program entry and essential elements for coursework, but how does that process work? This session will discuss how to apply those standards to evaluate requested accommodations using the Wynne v. Tufts analysis and how to engage faculty in the evaluation process. We will also discuss how to develop appropriate technical standards with faculty members and why this is beneficial to the student and the disability office. Attendees will leave with an understanding of fundamental alterations processes they can add to a procedure manual to assist when grappling with unorthodox requests. 

4.14: I’m Feeling Like a Change:  A Conversation with Former Disability Resources Professionals Who Have Transitioned to Related Positions

Adam Lalor, Ph.D., Landmark College 
Robert Plienis, M.S., Educational Testing Services (ETS)
David Parker, Ph.D., Children's Resource Group, Gregory S. Fehribach Center
Emily Tarconish, Ph.D., University of Illinois Urbana-Champaign

Location: B114

Disability resources work is not a walk in the park. As a result, professionals often get burnt out and leave the field. This is unfortunate, as it has resulted in the loss of high-quality professionals who love working in higher education and disability to unrelated fields. For post-secondary disability resources, it be wonderful if we could keep these professionals as colleagues in related fields, still moving the work forward, but in other kinds of important roles. This session will present a panel of AHEAD members who have transitioned out of direct disability resources work--come hear how they changed positions while staying highly connected to the disability resources field. 

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Block 5: FRIDAY, JULY 21, 9:00 – 10:30 am

5.1: The Intersection of Title IX and Disability Law: Collaboration at the Crossroads

Emily Babb, J.D., Northwestern University
Catherine Spear, J.D., University of Southern California

Track: ADA Coordinators

Location: C123/124

Three former U.S. Dept. of Education, Office for Civil Rights (OCR) attorneys/ managers—who transitioned to higher education institutions —will collectively share their historic experiences investigating and resolving Title IX, disability, and other civil rights complaints filed with OCR from the “insider” OCR perspective. They then will compare and contrast how those experiences have informed their approaches to resolving such complaints as they now lead similar civil rights and equity offices at three private universities in Washington D.C., Colorado, and California. The session will highlight the value of cultivating strong partnerships between civil rights compliance/equity offices, disability services offices, student affairs, and other campus stakeholders to not only ensure timely responses to complaints or concerns, but also to identify collaborative proactive initiatives to educate and promote awareness before incidents occur, from policy development and education programs to strong care and support services for students reporting discrimination, harassment, or retaliation.  


5.2: Developing Strong Faculty and Program Partnerships in the Health Sciences

Matthew Sullivan, Ph.D., Washington University in St. Louis
Grace Clifford, M.A.Ed., David Geffen School of Medicine at UCLA
Kristi Kozma, M.S., Ohio University


Track: Health Science Education

Location: A103-104

Providing disability services in health science programs requires a nuanced understanding and knowledge of programmatic and clinical requirements. Lack of institutional and programmatic awareness of best practices in this area, and the prevalence of health science disability professionals and learners with disabilities, can lead to unintended friction and unease during the interactive process. Building buy-in within health science programs can be challenging for new disability professionals or under-resourced offices. The presenters from three different institutions will provide attendees with their models for building camaraderie and professional respect between health science disability service providers and program faculty and administrators, as well as recommendations and resources for building health science accommodations expertise. Attendees will engage in small group case study reviews to apply the recommendations and resources included in the presentation. 

5.3: Just Give Them What They Want? Adapting Service Delivery For Today’s Student Needs

Antonia DeMichiel, University of San Francisco
Tom Merrell, University of San Francisco

Track: Foundations in Disability Resources

Location: A105-106

As the number of students registering with Disability Services offices grows every year, Disability Services staff are presented with increasingly complex and nuanced requests. In this session, we will discuss our institution’s service delivery model and approach to building collaborative relationships with campus partners that help address the holistic needs of today’s students. A key aspect of our service delivery model involves creating clarity at each step of the accommodation request process. This model includes backend policies and procedures, to documentation guidelines to defining the scope of initial and follow-up appointments, to knowing how to have hard conversations with students about access versus success and how to frame discussions about denials of accommodations. This presentation will showcase practices and strategies our office uses to implement clear and cohesive services to students with a wide range of disability-related needs. 

5.4: “I’m a Team of One”: How to Advocate for DSS and Disability Resources as an Office of One

Sarah Young, Ed.D., Trinity Washington University 
Jeriel Rolle Jr., MSW, Notre Dame of Maryland University

Track: Office Management

Location: C120

This session will delve into what it means to be a disability services ‘office of one,’ by first discussing the practical day-to-day activities that the single staff member encounters and engages in. We will also provide insight and discuss first-hand accounts from directors in ‘offices of one,’ in order to better portray how the lone staff member experiences and deals with the tension between advocating for students and serving them through accommodation development and implementation while simultaneously dealing with institutional constraints, such as limited office space, lack of testing areas, administrative oversight, etc. Finally, we will provide specific guidance on how ‘offices of one’ can maximize their own individual stamina as the office leader, as well as overall office sustainability through resource advocacy among senior administration and proactive collaboration with faculty and staff.  

5.5: Onboarding for Excellence: Creatively Recruiting and Training New Disability Office Staff

Amanda Feaster, M.Ed., Kent State University
Julie Di Biasio, M.Ed., Kent State University
Courtney Jarrett, Ed.D., Ball State University

Track: Leadership

Location: C121/122

As higher education deals with the effects of “The Great Resignation,” so does our field of disability services. With this comes a wave of new professionals who are learning to do the work, often well after they are hired, which can lead to frustration and attrition. In this session, two schools will showcase their initiatives to recruit and retain new staff. Ball State University offered in-office professional development training to two newly hired professionals and multiple graduate students from three master’s level programs. They will share specific examples that can be adapted by other campuses, as well as discuss their challenges and future training plans. Kent State University launched a data-informed office reorganization to hire, train, and supervise new team members. Using an AHEAD external review and four years of data, they restructured the office and embraced systemic and personal vulnerabilities (inspired by Brene Brown’s Dare to Lead) to prepare for new staff members, all of whom were new to professional roles within disability resource offices. This session is open to those who train new disability services staff or new practitioners looking for ideas.


5.6: Anticipating and Responding to the Challenges of the Future in Disability Resources

Rachel Kruzel, Texthelp
Ann Knettler, Ed.D., Delaware State University

Track: Technology

Location: B113

No crystal ball can help us perfectly predict what the future holds for the field of Disability Resources. However, if you look closely at the writing on the walls (listervs), read the tea leaves (journalistic reporting and studies), or put your ear to the ground (the conversations of your peers), the field’s new directions will begin to take shape. During this session, we’ll address some of the most talked about situations and challenges Disability Resources is facing or likely to experience in the academic years ahead, including ChatGPT and innovative technology, shrinking funding and budgets, and the growing world of both remote employees and students. We’ll spend time understanding the issues and provide context and cautions, while also giving space to discuss the implications of these changes on your office, institution, and our field. Given the technological world in which we live, we’ll frame how technology can be an asset and support our work as it intersects these and other issues in front of you. Any professional working in our field will benefit from this conversation, leaving you empowered with ideas and better prepared for what’s to come.

5.7: Bridging the Gap between College and STEM Careers, a Panel Discussion

Michelle Maybaum, B.S., Desiderata HR Consulting
Brian Trager, M.S. , Rochester Institute of Technology’s National Technical Institute for the Deaf (NTID)
Johanna Lucht, B.S., NASA Armstrong Flight Research Center
Pamela Christopher, M.S., Rochester Institute of Technology
Amy Johnson, B.S., CoreLogic


Track: DeafTEC

Location: B117

The transition from college to career isn’t always easy. However, internships and co-op positions can help college students--especially those in STEM areas--gain much-needed experience in real-world settings. It also gives employers an opportunity to know potential career employers as they look to expand their workforce. The panelists, representing disability offices, employers, and former co-op students, will discuss topics related to transition to employment and accessibility in STEM careers. 

5.8: From COVID 19 to Racial Unrest: Research and Best Practices in Responding to Experiences of Trauma

Zachary Lounsbury, M.Ed., Colorado College
Cathy Lounsbury, Ed.D., Antioch University

Location: B116


The period between March 2020 and today is one marked by extraordinary societal disruption. Amidst a global pandemic, we experienced profound racial unrest and political discord. By simply living through this time, many, including the university students we work with daily, have experienced trauma symptomatology. Students with disabilities, students of color, and students identifying as LGBTQIA+ may have elevated experiences of trauma related to these larger contextual factors. Incorporating an intentional trauma-informed approach can be effective in reducing disruptive symptoms and fostering resilience. This presentation summarizes original and existing research on experiences of trauma during the COVID-19 pandemic, broader experiences of trauma for disabled students, students of color, and students identifying as LGBTQIA+ including specific, actionable, and research-based steps for DS practitioners to incorporate a trauma-informed approach into daily work. Utilizing these strategies, attendees will develop a plan for the implementation of a trauma-informed approach into their specific positions.

5.9: Applying Socially-Just Disability Resources to Shift Higher Education Policy, Practice, and Culture

Naomi Martinez-Jones, George Mason University
Jamilah Anderson, George Mason University
Jennifer Torrance, George Mason University 
Morgan Strimel Ph.D., George Mason University

Location: B115


Despite the intent of disability resource professionals to create access and equal opportunity for college students with disabilities, disparities persist between them and their non-disabled peers. As a result, a focus on ensuring access alone may be ineffective in creating educational experiences that are conducive to program retention and degree completion among students with disabilities in higher education settings. The purpose of this presentation, therefore, is to describe the process we used – through the lens of socially-just disability resources – to shift policy, practice, and culture at our institution to enhance access, equity, and inclusion for students with disabilities. After providing an in-depth description of our approach to change, we will invite attendees to collaboratively determine action plans for adopting socially-just disability resources in their own practice.  

5.10: Tele-Assessment:  Overview and Tips for Navigating This New Documentation Frontier

Lori Muskat, Ph.D., Educational Testing Service

Location: B112

Tele-assessment--conducting psychometric assessments to evaluate students for disabilities online from a distance, rather than in-person--was infrequently used by professionals to gather documentation information prior to the pandemic. During the earlier stages of the pandemic, the need for social distancing to control the spread of COVID-19 forced a rapid and often haphazard transition from in-person assessment to tele-assessment. Since most psychometric measures are normed for in-person administration, the results they yield when administered via tele-assessment may be questionable. In this context, online assessment entities have developed faster than standards to ensure ethical practice. Accessibility/disability service providers find it hard to assess the validity of tele-assessed documentation when making accommodations determinations. This session will address the pre-pandemic landscape of assessment, the pandemic’s chaotic impact, emerging standards for tele-assessment, and how to apply them to evaluating documentation conducted via tele-assessment, and will include lively participant dialogue and problem-solving discussions.

5.11: Equitable Academic Access for Students With Intellectual Disability: Your Questions Answered!

Clare Papay, Ph.D., Institute for Community Inclusion, UMass Boston
Chelsea VanHorn Stinnett, Ph.D. Institute for Community Inclusion, UMass Boston

Location: A107

Students with intellectual disability have access to higher education at more than 300 institutions of higher education in the U.S, yet disability service professionals may lack knowledge and resources they need to be able to effectively support these students. Conference attendees with questions about supporting college students with intellectual disability are encouraged to attend this session to engage in facilitated dialogue. Presenters will answer questions on topics such as the benefits of higher education for students with intellectual disability, academic accommodations that can be used by disability service professionals to support students with ID to access college/university classes, and strategies to build partnerships and capacity on campus to support student access. Opportunities to share knowledge and experience will be provided. The session is intended for attendees from a range of professional backgrounds and levels of experience. 

5.12: Coaching Skills for Onboarding New Students

Christina Fabrey, M.Ed., PCC, BCC, Virginia Tech
Jodi Sleeper-Triplett, B.A., MCC, BCC, JST Coaching and Training

Location: B114


Whether your new students are traditional, non-traditional, transfer students, or new disclosures, the first meeting with a student with a disability is an opportunity to solidify your relationship and support a student’s educational and career goals. Coaching strategies can be embedded into the process of record review and the academic accommodation process, providing a student-first and strengths-based approach to onboarding. This session will share key coaching strategies essential to the initial DR appointment. Participants will walk away with strategies to apply key coaching skills such as setting the foundation, establishing trust, levels of listening, powerful questions, asking permission, and validation.  

5.13: Parent Whisperers: Tips for Fostering Positive Partnerships

Jane Thierfeld Brown, Ed.D, University of Connecticut School of Law, Retired
Margaret Camp, M.Ed., Clemson University
Katie Krieger, M.A., C.A.G.S, East Carolina University 
Jaime Butler, M.Ed., Chattanooga State Community College

Location: B110-111


Parents of current students are often staunch advocates, and most are not well versed in higher education disability laws and reasonable accommodations. How do we educate parents to better serve students and prepare them for adult life? Our administrations are often quick to look for resolutions for parents who complain, often to the detriment of our policies. What can we do to increase administration's support and simultaneously work with students and educate parents? This panel, which includes participants from two-year, four-year and professional schools, will discuss creative strategies to address the issues.

5.14: AHEAD Talks - A Series of Short Expert Talks on Various Subjects

You've heard of TED Talks, but have you ever experienced an AHEAD Talk? During this session, several speakers will present short talks on a subject they know well.

Location: B118-119

1. Accommodating Musicians: Challenges in Creating an Accessible Conservatory
Vaughn Watson, The Manhattan School of Music

2. Misophonia: Do we really hate sound?
Cindy Poore-Pariseau, Ph.D., Rutgers University

3. A Collaborative Project Between a Disability Office and Special Education Faculty: The Assistive Technology Lab
Jiyeon Park, Ph.D., Eastern Kentucky University
Marie Manning, Ph.D., Michelle Gremp Ph.D., Eastern Kentucky University
Julie Rutland, Ph.D., Eastern Kentucky University
Kelly Cogar, Ed.D., Eastern Kentucky University

4. SAEO Faculty/Staff Outreach Initiative: How Disability Offices can Effectively Engage with and Support Faculty/Staff on Campus
Rachel Holcombe, M.Ed., Virginia Commonwealth University (VCU)

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Block 6: FRIDAY, JULY 21, 11:30 am – 12:30 pm

6.1: Accommodations on Both Sides of the Desk: Accommodations Processes for Student Employees, Graduate Assistants, and Other Hybrid Employees

L. Scott Lissner, The Ohio State University

Track: ADA Coordinators

Location: B114

Disability offices developed to facilitate the provision of accommodations to students, but some students are also employees (such as work study, graduate assistants, resident advisors). While similar, the process for determining employee accommodations is often housed in Human Resources, implemented under a different set of policies, and governed by Title I of the ADA (rather than Titles II and III, which guide student accommodations). These differences and the legal grey area for these student employees can cause confusion about how their accommodation requests should be handled. How can you help your institution navigate the interstitial spaces occupied by this group? Attendees to this session will learn how to collaborate with HR and create strategic processes and accommodation strategies to serve this particular group.

6.2: Centering Deaf Students in Healthcare Education and Training

Benjamin Suits Baer, M.S., National Deaf Center on Postsecondary Outcomes

Track: Health Science Education

Location: B112

More deaf students are actively pursuing healthcare careers and meeting their goals along the way. However, many deaf students still face access barriers because colleges, training programs, and clinical sites lack the foundational knowledge when coordinating access for all aspects of the college experience. Over the past five plus years, the National Deaf Center (NDC) has provided support to both students and colleges as they navigate the complexities and unique environments of healthcare training and education programs. Presenter(s) will introduce a variety of resources and services that are designed to center the experiences of deaf students to ensure equitable access and improved outcomes. Participants will have the opportunity to discuss real-life scenarios and develop possible solutions to remove barriers. Join us for an interactive discussion on how everyone can support deaf students in healthcare education.

6.3: E-Text Accommodations for Students with Print-Related Disabilities: Resources and Tips

Dawn Evans ,M.S.W., Center for Inclusive Design and Innovation. AccessText Network. Georgia Institute of Technology

Track: Foundations in Disability Resources

Location: C121/122

Disability Service Providers who are new to the field will benefit from the many resources presented in this session about accommodating students with print-related disabilities. Demonstrations of how to request files from publishers using the free tools AccessText Network, the Accessible Textbook Finder, and the Publisher Lookup Service will be provided. We will take a look inside the different file formats available and discuss how to determine which format is best for different students. A quick look at how to remediate files for accessibility purposes will be provided. Finally, there will be an overview of the many assistive technology software options available for your student to use with the files you provide to them.

6.4: The Role of Disability Resource Professionals on Behavioral Intervention Teams (BITs)

Jon McGough, M.Ed. Disability Access Consultant
Emily Ackerland, M.Ed. Western Washington University

Track: Office Management

Location: B117

Every college and university has a different name and configuration of staff engaged in the important work of supporting students in crisis. Given varied orientations to the work, and different privacy concerns, communication is often muddled, and the role of each stakeholder is often ambiguous, leading some to question: Should disability resource professionals even be involved in these conversations at all? We believe the answer is YES! Whether you’re new to BITs or still working to get a seat at the table, we’ll discuss the many important roles you can play from supporting struggling students to addressing ableism and stigma on your campus.  


6.5: Leading a Disability Services Office in Challenging and Complex Environments

Alicia Wackerly-Painter, Arizona State University

Track: Leadership

Location: C123/124

Over the last few years, Disability offices have seen an increase in unique and challenging situations, including students expecting more hands-on support, parents who are more involved than ever, and changing institutional landscapes impacting the expectations and demands on our office. As leaders within our various institutions, we are expected to lead our offices and teams, support our students, and adapt to these new challenges. This session will introduce and apply the principles of High Velocity Culture Change and Situational Leadership to provide an opportunity to learn and discuss how to lead teams through the challenges we are all facing in the changing landscape, continue providing excellent student support, and prepare and design your unit culture. Any person currently in, or who aspires to be in, a leadership position may benefit from this dialog focusing on how we think about our leadership within the complex environments we work.

6.6: Leveling the Playing Field: Increase Reach While Reducing Cost With AI Technology

Joshua Hori, University of California, Davis
Kurt Apen, Otter.ai

Track: Technology

Location: A107

Technology plays an essential role in today’s higher education learning environment. Advances in AI are creating new tools and applications that can compliment existing tools and services while also extending reach to new groups of students to ensure everyone has an equal opportunity to succeed in the classroom and beyond. Join this session to hear from the Accessible Technology Coordinator for the University of California, Davis as he shares his experience adding Otter’s AI powered automated live captions into the mix of resources available from the Student Disability Center at UC Davis.

6.7: Hybrid and Online Learning in STEM Programs

Linda Bryant, Ed.D., Rochester Institute of Technology
Mei Kennedy, Ph.D., University of Tennessee, Knoxville

Track: DeafTEC

Location: B110-111

The availability of online and blended learning courses increased dramatically in response to the precautions necessitated by the COVID-19 pandemic. Although virtual components may have been included prior to the pandemic, STEM faculty faced the unique challenge of providing instruction and student interaction in courses that incorporated not only lecture and class discussions, but also demonstrations, laboratory work, group projects, and site visits.  Further complicating the planning process was how to ensure that the classes were accessible for all students, including those students who are deaf or hard of hearing. Using select components from Chickering and Gamson’s Principles for Good Practice in Undergraduate Education (1987), this interactive presentation will discuss barriers and solutions as well as provide resources to support optimal online/hybrid instruction for all online learners.


6.8: Promoting Full Participation: Remote Access as a Key to Retention

Kaela Parks, Portland Community College

Location: A103-104109

Historically, classes at Portland Community College were offered in either an on-site modality, wherein students needed to be in a set physical location at a designated time, or an online modality, where there was no set meeting time, and students completed work asynchronously. While there were benefits and drawbacks to each of these options, the rapid shift to remote operations that was triggered by the pandemic helped spur innovation and led to new approaches that allowed for scheduled time with classmates and instructors without the need to battle traffic and navigate campus. With remote participation enabled, the college was able to offer greater support for the students who were working the hardest to navigate complex barriers. During remote operations, the Accessible Ed and Disability Resources team saw increases in course completion, and a reduction in GPA gaps for the students we served.

6.9: Disrupting Ableism by Engaging Student Affairs Staff in Division-Wide Disability Justice & Access Education

Danielle Susi-Dittmore, University of Utah

Location: A105-106

Frequently, we see the work of access and disability inclusion falling solely on an institution’s department of disability services. This session focuses on practical tools and long-term implications for engaging student affairs staff in education and training around disability justice and access. In this particular session, the facilitator will highlight a five-week email-based education series, which includes multimodal learning materials as well as guided discussion prompts. This session will also give participants the time and space to engage in conversation around barriers for full staff engagement in disability justice education and training, and begin to brainstorm what it might look like to be able to implement something like this at their own institutions.

6.10: Collaborative Data Collection and Reporting: Using Data to Support Students’ Needs

John Achter, Ph.D., University of Wisconsin 
Ann Murphy M.A., University of Wisconsin-Stout 
Debbie Reuter Master of Science, University of Wisconsin-Whitewater 

Location: B116

Disability services directors across all thirteen University of Wisconsin System campuses contribute standardized data on an annual basis to produce an aggregate report highlighting trends in four key areas: 1) the number of students seeking accommodations, 2) the types of disabilities presented, 3) the types of accommodations approved to provide equitable access, and 4) the level of staffing available to support and advocate for students with disabilities. This presentation will focus on the history of this effort, recent additions and enhancements, examples of how the annual report is used for campus- and system-level advocacy, and plans for the future. Presenters will invite audience discussion focused on the types of local and national data collection efforts that would further assist campus disability services offices in understanding, advocating for, and improving their work.  

6.11: A Sensory Pop-Up Experience: Leveraging Campus Partnerships to Create Inclusive Sensory Friendly Spaces

Jennifer Biggers, M.Ed., University of California, Riverside
Felicitas Nungaray, M.A. University of California, Riverside
Danielle Larin M.A., University of California, Riverside
Tiffany Tallackson MS., Ph.D. Candidate, University of California, Riverside

Location: B115

Collaborate with campus partners to create a culture of embracing neurodiversity by providing a sensory space that will allow students to engage, explore, and relax their senses. Participants will have an opportunity learn about the benefits of leveraging resources on campus to create a space that instills calmness, builds confidence, and improves students’ ability to learn. We’ll brainstorm on existing spaces on our campuses that are physically accessible and identify relevant campus partners to enhance their overall knowledge of neurodiversity inclusivity. “Pop-Ups” suggest these spaces can be hosted at various locations through-out the year, giving neurodivergent students the experience to explore new spaces in a welcoming manner.  Other neurodiverse students will have the opportunity to learn about the benefits of sensory stimulations. Lastly, participants will view possible layouts, stations, with sensory benefit descriptors they can be used as guides for their next sensory pop-up event on their campuses.

6.12: ETS Updates and Tips for Assisting Test Takers with Accommodation Requests

Robert Plienis, Educational Testing Service (ETS)
Morgan Blisard, M.S.Ed., Educational Testing Service (ETS)

Location: C120

The Office of Disability Policy at Educational Testing Service (ETS) provides fair and reasonable accommodations to individuals with disabilities as recognized under the Americans with Disabilities Act. We continue to progress in our on-going efforts to make the accommodations process less burdensome. We will discuss the latest accommodation updates at ETS including at-home testing, tele-assessment guidance, and approvals from other testing agencies. Time will be spent discussing how disability professionals can support their students who are requesting accommodations on ETS tests, including an overview of the Certification of Eligibility (COE): Accommodations History form. Additionally, the importance of providing supplemental information will be discussed including letters of support from disability professionals and personal statements from test takers. Although these documents are considered supplemental information in our review process, they are frequently compelling and are an excellent source of information to fill the gaps in documentation from evaluators.

6.13: Innovative Approaches to Support College Students with Traumatic Brain Injuries (TBI): A Growing Population with Unique Needs

Emily Tarconish, Ph.D., University of Illinois Urbana Champaign

Location: B113

Postsecondary students with TBI are a rapidly growing and diverse population, encompassing individuals who endured injuries as children/adolescents, those who are injured during college, such as athletes, and adults who sustain injuries and attend higher education later in life, including veterans (Mealings, Douglas, & Olver 2012). This presentation will discuss the symptoms of TBI, such as those affecting cognitive, emotional, psychosocial, physical, and self-awareness abilities, and the complex interactions between these symptoms (Bush et al., 2011). This session will also present the most recent research discussing effective supports for students with TBI, as well as the need to view these students as a unique population, considering the acquired nature of disability, intermittent manifestation of symptoms may affect students, and how these factors may influence the types of required supports.

6.14: Crack the Memory Aid Code: How Collaboration with STEM Faculty Prompted the Creation of Clear, Usable Memory Aid Guidelines & Examples

Kari Hanken, Portland Community College
Phyllis Petteys, Portland Community College
Daynia Daby, Portland Community College

Location: B118-119


Memory aids are a necessary accommodation for many disabled students, but are often misunderstood and difficult to implement. At Portland Community College (PCC), the Accessible Education & Disability Resources office recognized that our memory aid guidelines were complicated with unnecessary jargon that was confusing to students and faculty. We partnered with STEM departments to create usable guidelines and concrete memory aid examples. We will present about this experience and our new memory aid guidelines, and share examples and a video about memory aids.

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Block 7: FRIDAY, JULY 21, 2:00 – 3:30 pm

7.1: Musings from the Trenches: Three Institutional Approaches for Developing, and Implementing an ADA Transition Plan

Bree Callahan, University of Washington 
Julie Blakeslee, University of Washington 
Kaela Parks, Portland Community College 
Jennifer Gossett, Portland Community College

Track: ADA Coordinators

Location: B114

Is your campus fully accessible? Do you have a barrier removal plan? If not, are you considering developing, or dusting off, an ADA Transition Plan? Institutions were required by law to develop Transition Plans, which include conducting a self-assessment of barriers and creating a barrier removal plan, many years ago, but many were never fully implemented or need updating. This session will provide three case studies, comparing institutional approaches with different processes and funding models: two that are focused on the built environment and another that is focused more broadly on built environments, digital environments, and access to services and programs as a whole. Discussion will include the processes and systems for organizing work, ensuring accountability, prioritizing the investment of funds, as well as addressing institutional resistance and friction points. Attendees will learn practical recommendations to avoid potential pitfalls and processes they can implement at their own institutions.

7.2: Clinicals, Practica, Placements, Student Teaching, and Other Off-Campus Learning Experiences: Accommodations, Policy, and Practice

L. Scott Lissner, The Ohio State University

Track: Health Science Education

Location: B116

Many educational programs, from tech and trade programs to advanced professional degrees, require students to complete an off-campus professional experience. Are the same accommodations that were provided in classroom settings appliable to externship settings? Who determines that? Who is responsible for implementing accommodations in those placements? This session will cover the obligations and responsibilities of the student, site, program, and disability office. Topics will include site contracts/memoranda setting expectations, identifying and implementing appropriate accommodations, how to use the site’s own access infrastructure, working with students who do not want to disclose a disability to their site, and the scenarios and questions you bring. This session will allow you to create the policies and practices needed to help academic programs develop seamless access to off-campus learning experiences. 

7.3: Accommodations: The Importance of Effective Decision-Making Processes

Jamie Axelrod ,M.S., Northern Arizona University 
Paul Grossman, J.D., Executive Counsel of AHEAD, and OCR and Hastings College of Law, retired
Tom Thompson, Consultant
Mary Lee Vance, Ph.D., California State University Sacramento

Track: Foundations in Disability Resources

Location: C123/124

This session will feature a systematic process and flow chart to follow when determining whether a student is a “qualified individual with a disability (QSD).” Participants will be guided through a step-by-step analytical process that DOJ and OCR expect institutions to have followed in addressing complex accommodation determinations, including those that implicate fundamental alteration and undue burden, through the use of an array of tools, including the flowchart, that are included in the new AHEAD-published book, Laws, Policies, and Processes. Participants will be encouraged to engage in the planned activity and discussions focusing on how to use these processes to implement the rights of students with disabilities more effectively and systematically. Participants will also learn how to communicate with students and parents about the breadth and limits of these rights, and to gain faculty and administrative understanding that disability rights should be recognized, valued, and supported as civil rights.

7.4: Specific Student Sub-Populations: Campus Collaborations to Maximize Your Office Effectiveness and Resources

Teressa Eastman, M.B.A., Butler Community College 
Michelle Mitchell, M.Ed., Leigh Carbon Community College
Ashley Ciccolini Erickson, M.Ed., Florida Atlantic University
Courtney McGonagle, M.Ed., Florida Atlantic University

Track: Office Management

Location: A103-104

For students participating in specialized programs or with unique intersectional identities (such as athletes, medical students, veterans, and high school dual enrolled students), as well as blind or visually impaired and deaf or hard of hearing students, specific case management processes and collaboration with other campus offices are essential to ensure complete supports. Join presenters from two community colleges and a four year institution to hear how various schools have built relationships and created internal collaborations with other offices, including Athletics, Residence Life, Student Life, and Campus Police, among others, to ensure that students with unique needs of many types are fully supported. This presentation will go through examples of these processes and ideas for collaboration you can take back to your campus. Collaborative time will be included for discovering the important partners on your own campus.

7.5: Up, Up and Away to Leadership!

Norma Kehdi, Psy.D., University of Oregon
Grace Clifford, M.A.Ed., David Geffen School of Medicine at UCLA 
Laura Czajkowski, M.S., California State University, Fullerton

Track: Leadership

Location: C120

Ready to move up into a disability service leadership role but have difficulty identifying an institution that will support your personal and professional goals? Or have you recently transitioned to a leadership role and are struggling to triage priorities while building rapport with a new team? With over 10+ years in higher education, various pre-disability service backgrounds, and extensive small and large group leadership experience – we can help! This presentation will outline how to determine institutional fit during the interview process, provide onboarding guidance when starting a new leadership position, review common pitfalls in leadership transitions, and offer recommendations for building a sustainable and achievable strategic plan. Presenters will engage the audience through scenario debriefs and discussions. Active participation and personal reflections will be encouraged. 


7.6: Developing and Implementing an Information and Communication Technology Accessibility Policy in Higher Education

Paula Possenti-Perez, Syracuse University
William Myhill, Syracuse University
Brian Tibbens, Syracuse University
Kara Patten, Syracuse University
Christian Jones, Syracuse University

Track: Technology

Location: B112

Digital technologies have created both access and barriers to the disability community, especially those with visual, hearing, and fine motor impairments. The commitment to disability inclusion launched a university-wide policy for accessible Information & Communication Technology (ICT), aiming to ensure all disabled community members and guests have effective access to our institutional ICTs and content. This workshop will demonstrate how to advance from no policy to a robust policy, and from small cohorts thinking about accessibility to an institution that expects and enables its constituents to create and procure accessible ICT. Additionally, an assessment committee, comprised of disability and ICT leaders with and without disabilities, was formed, which developed and implemented a transparent process for procuring accessible ICT applications and hardware. The workshop will shepherd participants through our processes, such as with case studies of requested procurements and conclude with takeaways, sample tools, and Q&A time.

7.7: Deaf and Hard of Hearing Students in STEM Majors – a Discussion Session

Theresa Johnson, M.Ed., National Technical Institute for the Deaf
Marcia Kolvitz, Ph.D., Educational Consultant
Melanie DeLeon, Portland Community College
Cheryl Reminder, B.S., CI, Rochester Institute of Technology’s National Technical Institute for the Deaf (NTID)
Brian Trager, M.S., Rochester Institute of Technology’s National Technical Institute for the Deaf (NTID)

Track: DeafTEC

Location: B110-111

What works…what doesn’t? When working with deaf and hard of hearing students in STEM programs, how can disability office staff and faculty work together to offer an accessible learning environment?  Knowing that “one size doesn’t fit all,” this discussion session will look at a variety of issues such as using assistive technology in laboratory/hands-on settings, managing access services in block schedules, and utilizing partnerships and collaborative relationships. This presentation also will provide an update on many of DeafTEC’s resources including: best practices for teaching, curricular materials for job readiness and STEM careers, an online course for employers, an ASL STEM Dictionary, and other online resources. Time will be available to address audience questions and discuss their experiences in addressing student access in STEM programs.

7.8: Intersecting Identities in Higher Education: A Panel Discussion About "Triple Cripple" Experiences

Earlee Kerekes-Mishra, Oregon State University

Location: A107

Join us for this panel discussion focusing on moving the social justice movement forward. We will first watch a video of a TEDx talk presented at the University of Sussex in England about being a Black Woman with Disabilities, which the speaker calls being “Triple Crippled,” and then spend time with panelists who share these identities on a college campus. Are we taking into account the true meaning of intersecting identities when it comes to the work we do? What does the lived experience of those with these identities teach us about our practices in our work? This session provides us the opportunity to delve a little deeper and learn a little more about how our policies, processes, and practices can be better informed to support our students and colleagues with intersecting identities.

 

7.9: A Positive Approach to Transforming Practice: Using Appreciative Inquiry to Develop and Enact Socially-Just Disability Resources

Morgan Strimel, George Mason University
Jamilah Anderson, George Mason University
Jennifer Torrance, George Mason University

Location: C121/122

Although higher education disability resources is compliance-focused by design, we have the potential to go beyond the mandates of federal legislation in our roles. Specifically, we have the potential to engage in more proactive work to enhance disability inclusion in higher education and remove disability-related barriers to the greatest extent possible, as opposed to only accommodating them. This reflects an emergent professional paradigm, socially-just disability resources, that shows potential in aligning disability resources more closely with the spirit of the law, not just the letter – but how can we move the needle in our practices? In this session, attendees will explore appreciative inquiry as a tool to transform their disability resource centers to align with socially-just disability resources. After discussing appreciative inquiry in-depth, attendees will be invited to practice this technique in a presenter-facilitated activity to bring back their offices and apply to lead transformative, long-lasting change. 

7.10: Hot Topics in Neurodiversity:  A Facilitated Community Discussion

Adam Lalor, Ph.D., Landmark College
Emily Helft, Ed.S., Landmark College

Location: B113

Although the concept of neurodiversity was developed in the 1990s, higher education has only recently begun to explore it. As such, new and complex issues related to neurodiversity are arising at a rapid pace. Some of these issues have been particularly complex resulting in a wide variety of opinions. Join us for a facilitated conversation about some of these hot topics in neurodiversity. The presenters will prepare brief remarks about a number of related topics, in order to outline each issue and some perspectives on them.  Attendees will then be given the opportunity to select from the slate of topics to engage in dialog. Come prepared to discuss!

7.11: Accessing Graduate School: Identifying Gaps and Opportunities for Collaboration between Disability Services Professionals and Disabled Graduate Students

Rachel Adams, MEd, University of Massachusetts Amherst
Amelia-Marie K. Altstadt, MA, University of Nebraska-Lincoln
Karly Ball, MPP, George Washington University
Jeff Alex Edlestein (“Jae”), MA, University of Massachusetts Amherst, University of Massachusetts Boston
Justin MH Salisbury, MA, NOMC, NCRTB, University of Vermont
Elizabeth Anh Thomson, PhD, University of Minnesota Morris

Location: B117

Existing disability services practices largely emphasize support for disabled undergraduate students. However, as more undergraduate students with disabilities matriculate to graduate programs, two key issues have become clear: 1) disability services providers are not as familiar with how to best support students in graduate programs and 2) disabled graduate students are not confident in disability services offerings. This panel aims to tackle these gaps in practice by drawing on the expertise of six disabled professionals who are currently or were recently in graduate school. Attendees will have the opportunity to learn from these individuals’ widely varied personal and professional experiences and identify unique issues that affect disabled students at the graduate level of study. Participants will then engage in a process of bringing together the knowledge of disability service professionals and disabled graduate students to craft a centralized repository of emerging practices and resources in support of disabled graduate students. 

7.12: A Skills Building and Barrier Removal Approach to Notetaking Accommodation Requests

Gwynette Hall, MS, University of Wisconsin - Madison

Location: A105-106

With notetaking requests rising, but students not using the accommodations provided, our institution began to take a closer look at notetaking accommodations in general. We questioned what barriers students are experiencing when taking notes and how notetaking accommodations were determined. This led us to develop two paths for students: one for skills building where we offer resources for developing notetaking skills, the other for removing barriers where we use technology-based tools that not only remove the barriers, but allow the student to develop independent notetaking skills. We will discuss how to determine the most appropriate accommodation, current trends, notetaking technologies, and student feedback on notetaking accommodations. During this presentation we will also have an interactive discussion about notetaking accommodations and how we can all continue to innovate.

7.13: To Pee, or Not to Pee? That Is Just One Question. Exploring Policy in Facilitating Accommodated Testing

Allen Sheffield, University of Michigan
Bryan Hilbert, The University of Nevada Las Vegas (UNLV)
Kelsey Jordan, Purdue University
Chris Stone, Ed.D., Washington University in St. Louis

Location: B118-119

Whether 'tis nobler for an accommodated testing center to primarily focus on test security or to provide an equitable experience? Join a panel of experienced disability office administrators who manage Testing Centers as they discuss their contrasting philosophies of accommodated testing whilst exploring what it means to be responsible for facilitating testing, what is reasonable and/or necessary in the name of test security (and is there such a thing as too much), who should be responsible for making requests, how to balance the conflicting expectations of faculty and students, and the role students experience in decision making. Attendees will hear multiple perspectives on managing a testing space, explore nuanced details of facilitating testing, and be provided materials and resources to aid their work on their own campuses.

7.14: A Look at Current Research: Three Topics

Researchers will present their latest work, which you can apply to the work you do.

Location: B115

1.  Disability Justice in Higher Education: The Lived Experiences of Disabled White Women Disability Services Directors

Emily Gaspar, Ph.D., Coastal Carolina University

There is no more expert group regarding disability identity on campus, than the 43% of disabled disability services practitioners working at colleges and universities. These practitioners have both personal and professional disability experience. Despite being a wealth of knowledge, there is little to no research centering disabled disability services staff. This session will reveal findings from a recent dissertation study in which women-identified, disabled disability services directors shared their experiences working in disability services in higher education. The ten principles of disability justice provided the framework for this interpretative phenomenological analysis with a focus on disability identity and intersectionality. Session attendees will engage in personal reflection, along with discussion of continued application of the 10 principles of disability justice in disability services spaces. This session is well-suited for new and seasoned professionals, and both disabled and non-disabled people.

2. The Pathway to Independence Inventory: Assessing Individual Support Needs for Diverse Learners

Kyle Reardon, Ph.D., University of Oregon
Sean LaRoque, Ph.D., Mansfield Hall
Sophia Howard, M.S., Mansfield Hall

The Pathway to Independence Inventory (P2I) is a transition assessment tool designed specifically to meet the needs of college students with disabilities who have identified gaps in the areas of adaptive skills, executive function, and social skills and to provide a comprehensive understanding of students’ current levels of adaptive functioning. This session will describe the development and validation of the P2I as well as case study examples of how it can be used in practice to inform goal setting and support plans.

3. Establishing Racial Cognizance: Blackness, Dis/ability, and Disability Services

Anna Acha, M.Ed., University of California, Riverside
Danielle Mireles, Ph.D., University of Nevada, Las Vegas

Collective care demands we assess the espoused institutional awareness of (and purported commitment to supporting) Black dis/abled students in Disability Support Service (DSS) offices. Engaging DisCrit and Multimodal analysis, we conduct a critical discourse analysis of University of California DSS websites to investigate indicators of racial cognizance.


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Block 8: FRIDAY, JULY 21, 4:00 – 5:30 pm

8.1: Disability Services and ADA/504 Coordinator Collaboration: Fostering Comprehensive Disability Support

Chris Toutain, Ph.D., Reed College
Jess Gibson, Reed College

Track: ADA Coordinators

Location: B116

Disability services offices are often asked to address aspects of disability that fall beyond the scope of their role, while simultaneously under-supported in making the decisions for which they are formally responsible. At one school, these challenges have been confronted, in part, through intentional collaboration between disability services and the ADA/504 coordinator. This session will explore how this partnership has developed, and the ways in which this collaboration has led to more effective faculty education, community engagement, and student support. Recommendations will be offered for ways to identify and foster similar collaborative opportunities at attendees' institutions.

8.2: Disability Access in Health Science Education: Listserv in real time – An Interactive Panel

Matthew Sullivan ,Ph.D., Washington University in St. Louis
Grace Clifford, M.A.Ed., David Geffen School of Medicine at UCLA
Christine Low, M.S.W., Icahn School of Medicine at Mount Sinai 
Jennifer Gossett, M.S., Portland Community College
Enjie Hall, University of Minnesota

Track: Health Science Education

Location: A107

This session provides a chance for participants to pose a question for discussion just as you would over the listserv, but in real time. Focused on current challenges facing Disability Resource. Professionals work with Health Science, Allied Health, and Medical Education programs, Colleagues from all institution types (Community Colleges, 4-Year Universities, Online Learning, etc.) are welcome to join this interactive panel discussion on disability access in health sciences education. In order to address multiple questions and inquiries, responses will be generally limited to no more than three replies from the panel or attendees. Attendees requesting anonymity will have the opportunity to submit questions through a de-identified process.

8.3: Let's Be Honest: What No One Told Us About Working in Accessibility Services, and Why We Stay

Mollie McAllister, The University of British Columbia
Sunny Kim, The University of British Columbia

Track: Foundations in Disability Resources

Location: B110-111

As Colleges and Universities increasingly emphasize Equity, Diversity, and Inclusion (EDI) in their hiring practices, folks with more diverse professional and sociocultural backgrounds are finding their way into all ranks of Student Affairs, including Accessibility Services offices. Our presentation explores the unique factors within these offices that impact employee retention and fulfillment.  We will use candid storytelling to share the personal experiences of entering this field of work, and the conditions that inspire us and our colleagues to stay. This presentation will facilitate group discussions amongst attendees about the unforeseen challenges, the joyful surprises, and the strategies that help cultivate an inclusive team culture at our respective schools. We welcome novice professionals, experienced mentors, and seasoned administrative leaders from all institutions.

8.4: Developing a Reasonable Accommodation Policy using an Equity Framework

Christina Lunsmann, Ph.D., University of Maryland Global Campus
Sharon Spencer, Ed.D, University of Maryland Global Campus
Manal White, M.A., University of Maryland Global Campus

Track: Office Management

Location: C121/122

Our institution has recently engaged in a thorough review of some of its policies using an Equity Framework for Educational Policymaking. Accessibility Services was one of the first departments to take on this work, and we will share how the policy and supporting procedures shifted and refocused as we kept equity and student understanding at the center of our discussions. We will share key takeaways as well as specific examples of changes we made to support student understanding. Audience members will be asked to share examples of unclear or inequitable policies or procedures that may have resulted in inequity and negative experiences for the campus community. The goal is for presenters and other audience members to share practical suggestions for revisions and provide support for dealing with any institutional resistance to revising or creating policies within an equitable framework. 

8.5: Tell Your Office Story: Linking Your Activities and Accomplishments to Your Mission/Vision

Tom Thompson, M.A., Wm. R. Harper College, Retired

Track: Leadership

Location: B112

Most disability offices have a Mission and/or Vision Statement that often cite lofty goals and aspirations for the department and campus. What if your Mission/Vision was clearly linked to your Services, Outreach, Consultations and Accomplishments? This could positively impact students, colleagues and campus administrators, who would be able to connect your actual work with your stated goals and aspirations. The presenter, who has served in multiple Director roles, will share an example of how a DRS University's Mission was framed by the CAS Mission's standard and how two Annual Reports were directly tied to this simple Mission, which has only three, broad foci. Examples of other schools' disability office mission statements will be discussed in terms of how easy or difficult it could be to "tell the department's story" so that it speaks directly to what the department did and how to clarify its accomplishments and impact.

8.6: Wait... It's That Easy? Using Built-In Accessibility Features on Everyday Devices

Dan Darkow, M.S., Miami University
Sean Poley, Miami University

Track: Technology

Location: A105-106

Do you want to learn about the numerous built-in features in everyday technology? Are you working with students who need quick access to text-to-speech or speech-to-text, but don't have time for extensive training? Would you rather use built-in technology students already have access to on their personal devices for access compared to purchasing standalone third party software? If you've answered “Yes!” to any of these questions, this session is for you! We will explore the accessibility features built directly into technology such as your phones, tablets, and other personal computing devices. We will also discuss specific accessibility features available in the applications commonly used and cover leveraging virtual assistants and other technologies to facilitate and evaluate access digitally. Understanding built-in accessibility features available to ALL students helps advance universal design across campus and benefits everyone.

8.7: DeafTEC Wrap-up

Theresa Johnson, M.Ed., National Technical Institute for the Deaf (NTID)
Donna Lange, M.S., Rochester Institute of Technology
Mei Kennedy, Ph.D. , Austin Community College
Marcia Kolvitz, Ph.D., DeafTEC’s National Visiting Committee

Track: DeafTEC

Location: A103-104

This invitation-only session will serve as a wrap-up for DeafTEC team members attending the conference. Additional DeafTEC resources will be shared. As part of their participation, each team will develop a “plan for change” that they will implement upon their return to campus. 

8.8: CANCELLED

8.9: Dual Enrollment: What Happens When High School Students With Accommodations Also Enroll in College Courses?

Maria Schiano, County College of Morris
Anne Lazenby, University of Alaska, Anchorage
Jenifer Montag, Marion Technical College

Location: B117 

Dual enrollment programs that allow qualified high school students to take college courses for credit while still in high school is a rapidly growing segment of college enrollment, but when students with disabilities participate, there is often confusion. Which law applies: IDEA or ADA? How do you determine reasonableness? Who implements and pays for the accommodations? Colleges must manage the expectations of students; negotiate with the high school, parents, and students; and keep roles clear among all of the entities; all while ensuring the students get appropriate services and supports. This panel will include disability office staff at the community college and four year institutions who have extensive experience with dual enrollment programs. Come prepared to ask your questions and listen to the experiences of others around the country in this interactive panel discussion.

8.10: Audio Description: Access for Students Who Are Blind

Joel Snyder, Ph.D. , Audio Description Associates, LLC - Audio Description Project of the American Council of the Blind

Location: B114


Audio Description (AD) is a translation of images to words — the visual is made verbal and aural and oral. Using words that are succinct, vivid, and imaginative, audio describers convey the visual images from media, the arts, and lectures that are not fully accessible to a significant segment of the population (more than 32 million Americans experience significant vision loss - American Foundation for the Blind, 2019). This presentation will outline the “Fundamentals of Audio Description” (developed by me as a training guide for audio describers) and will illustrate the benefits of AD for people with learning disabilities, people on the autism spectrum, students in classroom settings, learners of new languages and others—anyone who wishes to develop a more sophisticated sense of literacy. I will emphasize the inclusion of people who are blind in the audio description production process. 

8.11: Meeting Faculty in their Domain: Collaboration Tips and Techniques for Increasing Accessibility within the Classroom

Craig Levins, Broward College
Michelle Shaw, M.Ed. ADAC, Florida Atlantic University

Location: C123/124


As we approach the 15th anniversary of the ADAAA of 2008, educational opportunities for disabled students, some of whom did not qualify for college a few years ago, continue to increase. Along with these opportunities, many challenges have arisen that faculty are ill prepared for. In this presentation, we will share how a state university and a community college with open access programs have successfully bridged this gap through collaborative interactive processes that increased access and accommodations while bolstering student success. Universal Design for Learning (UDL) approaches will be at the backbone of this presentation, along with how these tenets can further improve faculty/disability office relationships by improving the educational environment for all students. The presentation will conclude with a focus on the collaborative approaches used to proactively increase accessible course content within two separate course management systems. Interactive polling and breakout sessions will engage the audience. 

8.12: The Reasonable Accommodations Less Traveled in International Exchange

Justin Harford, Mobility International USA
Lauren "Lore" Kinast, Ed.D., National Deaf Center on Postsecondary Outcomes 
Margaret Camp ,M.Ed., Clemson University
Anne Frey, M.A., Portland Community College

Location: C120


Sometimes the reasonable accommodations that can be more challenging to implement abroad are the ones that you might not expect. For example, did you know that in Denmark, students are not allowed to record in class or that in the United Kingdom, students are restricted to only 1.5 time for exams? Would you imagine that you would need to advocate for a student who needed to bring their smart phone into the classroom with them to monitor glucose or that that finding an American Sign Language interpreter outside the U.S. would be extremely difficult? In this workshop, presenters from a four year school, a community college, and two nonprofits focusing on Deafness and international studies will cover everything you need to know about anticipating and overcoming cultural barriers relating to reasonable accommodations when students venture abroad. The presenters will share case studies as examples that highlight various accommodation options, strategies to consider, and planning details to be mindful of when making arrangements, including best practices for supporting Deaf students. Checklists and other tools will be shared with attendees.

8.13: Improve Math Success and Graduation: Focusing on Learning Strategies, Collaboration, New Accommodations, Course Substitutions, OCR Rulings & Case Studies

Paul Nolting, Ph.D., State College of Florida 
Aimee Stubbs, Ed.S., Broward College

Location: B115


This presentation will focus on the strategies Disability Resource Offices can use to improve math success for disability groups that include SLD, ADHD, TBI, PTS, Intellectual Disability (ID), Language Impairment (LI) and Autism, with special focus on the last three. Presented strategies will include math learning skills, new learning accommodations, testing accommodations, course substitution reasons, recent OCR rulings, and collaboration with agencies and math departments. Participants will hear about new learning apps, math study skills, anxiety reduction approaches, test-taking strategies, processing deficit effects on math learning, new testing accommodations and course substitution processes. There will be discussions on math homework, bypassing algebra pre-requisite courses, and the social justice implications. Group discussions and demonstrations will occur during the presentation and a question and answer period will conclude the presentation. 

8.14: AHEAD Talks - A Series of Short Expert Talks on Various Subjects

You've heard of TED Talks, but have you ever experienced an AHEAD Talk? During this session, several speakers will present short talks on a subject they know well.

Location: B113

1. Stop Telling Us ‘You Hide It So Well’: Life as a Disabled and Neurodivergent Faculty Member

Rebekkah McLellan, EdD, MPH, CHES, University of Lynchburg

2. The Need for CATS: Developing a Self-Reporting Data Collection System for Accessibility in Higher Education

Alice Wanamaker, Williams College

3. Building Resilience in Post-Secondary Students with Disabilities

Larry Phillippe, Texas Tech University
Raquel Iber, Texas Tech University
Kimberly Rindlisbacher, Texas Tech University
Stephanie Nelson, Texas Tech University

4.  DisCrit Theory with Adaptive Equity-Oriented Pedagogical Practices for Disability Resources

Courtney Gipson, Old Dominion University

5. Set Up For Failure, Destined For Success: How To Use Your Life Challenges To Unlock Limitless Possibilities

Kristen Eccleston, Doctor of Education, Eccleston Education Consulting, LLC

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